What does the Hotel Manager do?
The scope of a Hotel Manager’s duties differ depending on the type and size of the establishment they work for. Those who work for large hotels and established hotel chains typically form part of a general management team, which can include multiple Hotel Managers. In such instances, a Hotel Manager normally focuses on one aspect of the business, such as finances, marketing or hotel services. In contrast, Hotel Managers who work for smaller establishments, such as independent boutique hotels, typically act as General Hotel Managers and oversee all aspects of the business.
Hotel Manager skills and qualifications
Hotel Managers interact with people throughout their working day. To successfully manage staff, deal with suppliers and provide customers with a pleasant stay, Hotel Managers need excellent interpersonal skills. Working with people also requires strong communication skills, including the ability to actively listen to others and clearly verbalise information and ideas. In addition, A successful Hotel Manager candidate will have various prerequisite skills and qualifications that typically include:
- Strong leadership skills to lead employees and motivate everyone to work towards common goals
- Excellent financial management skills to ensure a business remains profitable
- A sound understanding of business processes and operational efficiency
- Excellent customer service skills and a genuine wish to provide guests with a pleasant experience
- A professional appearance and a calm and collected manner
- Strong decision-making and problem-solving skills to ensure effective operations
- Excellent organisational and time-management skills to handle the multi-faceted nature of the job
Hotel Manager experience requirements
Hotel Managers typically need previous experience working as a Hotel Manager or in another leadership position in the hospitality industry, such as a Restaurant Manager. Some employers, however, prefer applicants who have previous management experience in a client-facing environment. In general, hotel management positions require financial management experience, commercial acumen and experience in leading teams. Depending on the position, candidates may also need to show experience in event planning and running food and beverage operations.
Hotel Manager education and training requirements
There are no fixed education and training requirements for this position. Some Hotel Managers hold a foundation degree, a higher national diploma or a degree in hotel management, hospitality management or hospitality business management. Candidates can also demonstrate their skills and knowledge in the field by obtaining professional qualifications. The Institute of Hospitality (IOH), for instance, offers relevant courses such as a Level 3 Diploma in Hospitality and Tourism Management. Another way to gain valuable experience and skills is through an advanced apprenticeship in hospitality or a higher apprenticeship in hospitality management.
Hotel Manager salary expectations
According to Indeed Salaries, the average salary for a Hotel Manager in the UK is £34,890 per year. Salaries vary depending on location, level of experience and employer.
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