Collections Specialist
Salary to £30,000 plus excellent benefits
Altrincham

We are partnered with a growing organisation who operate within the Financial Services sector, based in Altrincham.

They are growing the Collections Division of the business and so have a need for a Collections Specialist. Reporting to the Collections Manager, the successful candidate will operate very much on the frontline of the business, making and receiving customer calls and driving success by achieving the best possible outcomes.

As part of the Collections Team, you will be working with customers whose accounts have fallen into arrears. To manage inbound and outbound customer calls and to help them get back to their contractual arrangements or to find a repayment option that fits their needs to help them to get back on track.

A prerequisite for the role is a positive mindset to deal with difficult customer circumstances as well as resilience and the motivation to drive for excellence.

Required skills -

• Excellent communication skills
• Experience within a collections environment
• Assertive and confident with telecommunications
• Outstanding negotiation and influencing skills
• Results and target driven
• Ability to handle and diffuse challenging calls
• Empathising with people in difficult situations

If this role interests and you would like further information please drop your CV through the website and we can have a fuller conversation.

Job Types: Full-time, Permanent

Salary: £26,000.00-£30,000.00 per year

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance Location: One location

Ref: 1334

Job: Customer Service – Early Collections Specialist (Temporary – 6 months plus)

Location: Slough

Salary: £24,000 – £26,000

Length of Booking: Ongoing

Main Responsibilities:

Our client is a well-known company with an excellent reputation. They are looking for someone to assist the department in collection of past due accounts that are between 1 and 90 days past due. The Collections Specialist (Early) is responsible for liaising with customers for up-to-date payment arrangements and arrears management on all inbound and outbound phone contacts. By applying communication, negotiation, customer service and collection skills, the Collections Specialist leverages collateral into payments. Bringing arrears accounts up to date allows the company to achieve monetary goals and assists customers to ensure a solid credit history.

Experience:

· Previous collections experience is essential

Please only apply if you match all of the above criteria.

S4 is acting as an agency for this role.

At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 10 – 15 minutes.
If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on.
Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV.

Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.

Job Type: Temporary contract

Salary: £24,000.00-£26,000.00 per year

Benefits:

• Company pension

Schedule:

• Monday to Location: In person

***Please NOTE THAT THIS ROLE HAS A START DATE OF 5TH August 2024 WITH NO Flexibility***

**Applicants MUST BE Available FOR THE Initial 12 WEEK Training Period**

*Please ONLY APPLY IF YOU ARE ABLE TO SAY 'YES' TO THE BELOW Minimum Requirements

Our client is looking for a number of highly experienced Collections Specialists to join their business on a permanent, remote working basis.

The successful applicant will have the following experience:

• Understanding of the Litigation Collections process
• Specifically dealt with Litigation cases
• Worked in an FCA regulated Arrears Collections role for at least 2 years, ideally secured arrears.

Day to day duties:

• Fully understand customer circumstances to identify appropriate resolutions.
• Support high volume calls and/or transactions across the wider area.
• Resolve challenging customer communications and queries regarding payment difficulties and arrears to effective resolution.
• Plan and prioritise allocated workloads against agreed service standards within the Arrears/Litigation/Forbearance area.
• Ensure all work completed is done so in accordance with applicable policy, procedure and regulation whilst utilising judgement to resolve issues.
• Resolve queries or referrals from both within and outside of the team.
• Take ownership for investigating and responding to internal and external requests accurately and efficiently.
• Consider risk when completing daily activities.
• Identify process improvements and efficiencies and represent your area of specialism where required.
• Carry out any reasonable task or duty as requested.
• Compliance with process, policy and regulations

What’s in it for you?

Our client has implemented vast changes in all that they do and set themselves ambitious growth targets in the upcoming years so it’s a great time to join them.

Their core values include Teamwork, Empowering, Positivity and Confidence!

Some of their benefits include:

• Fully Remote working (No need to attend the offices. You can live anywhere in the U.K)
• All I.T equipment supplied
• Employee Well-being hub
• Fully remote training
• Annual bonus
• Frequent staff incentives which include high street vouchers
• Employee assistance and welfare programme
• Private healthcare
• Subsidized gym memberships
• Annual awards
• Progression!

The hours of work are Monday to Friday 9am - 5.30pm with 1 hour for lunch.

In line with GDPR regulations, we are making you aware that to proceed with your application we will need to contact you via email, telephone and/or text message. To receive future job alerts from us, you will be required to provide consent within our marketing preference options. The link will be provided in an email to you. Due to the high number of applications we are receiving, we are unable to respond to every application individually. If you do not hear from us within 5 days, please assume that your application has not been successful.

Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Benefits:

• Company pension
• Employee discount
• Health & wellbeing programme
• Life insurance
• Work from home

Schedule:

• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme

Experience:

• Litigation: 1 year (required)

Work Location: Remote


Reference ID: start date: 05/08/2024

(Hybrid 2/3 days in office)

The Opportunity:

Reporting to the Collections Manager, the successful candidate will work within the Operations Collections Team. Our collections teams are on the frontline of our business, making and receiving customer calls and driving our success by achieving the best possible outcomes. As part of the Collections Team, you will be working with customers whose accounts are due on the agreed date, and accounts that have fallen into arrears. You will be responsible for managing inbound and outbound customer calls and will use your excellent listening and negotiation skills to help them get back to their contractual arrangements or find a repayment option that fits their needs to help them to get back on track. A prerequisite for the role is a positive mindset to deal with difficult customer circumstances, resilience and preparedness, and the motivation to deliver your very best every day.

Accountabilities & Activities:

• Process inbound calls from customers collections and deal with these calls correctly and accurately with a high level of professionalism
• Process outbound calls to customers, contacting them for due and overdue accounts to negotiate prompt payment within defined timescales
• Establish payment plans for customers to ensure loans do not default
• Ensure all customer outcomes are within regulation and to the benefit of both the customer and the business
• Keep accurate record of all contact on main Collection Management Systems
• Process customer refunds, process and review account adjustments
• Monitoring and Maintenance of assigned accounts
• Identify trends and gaps in policies, procedures, strategies and systems

Training will be provided on in-house systems.

Required Skills and Abilities:

• Excellent communication skills
• Experience within call centre setting
• Assertive and confident with telecommunications
• Understanding of Dialler system calling
• Outstanding negotiation and influencing skills
• Results and target driven
• Ability to handle and diffuse challenging calls
• Ability to work under pressure and to be able to show a flexible and adaptable approach.
• Excellent organisational skills
• Empathising with people in difficult situation
• Strong team player
• Attention to detail

Technical Knowledge
Essential:

• Arrears Collections and Recovery Call Centre experience (minimum 2 year)
• Microsoft 360 (basic to intermediate level)
• Polite and professional telephone manner
• Experience and understanding of vulnerable customers
• Experience in collection call handling

Desirable: Basic regulatory and legislative Knowledge

Competencies required:

Candidates should ideally display the following competencies and behaviours.

• Clear oral communication
• Clear written communication
• Used to fast pace working
• Decision-making
• Analytical problem-solving
• Customer focus
• Flexibility
• Coping with pressure
• Drive for excellence

Job Type: Full-time

Salary: £25,000.00-£30,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Watford: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Collections: 2 years (required)
• Call Centre / High Volume Calling: 1 year ID: 00121

Collections Specialist

Purpose of role:

A brand-new opportunity has just arisen in our growing call centre operation here with Capita for Customer Service Collections Agents / Advisors. This will be working on our high-profile Stirling Park contract so you will be given the opportunity to make a real difference in this role.

Handling inbound and outbound calls, you will be responsible for professionally negotiating payment arrangements and settlements on behalf of our clients. You will also manage your own portfolio of accounts, making appropriate recovery and legal action decisions where appropriate.

Salary: £19,371.83 PA per annum + Performance Bonus Scheme

Contract Hours: 37.5 hours per week – Permanent Full Time Position (Shift Rota will apply)

Location: Kilmarnock Town Centre (Potential for future home working)

What you’ll be doing:

· Help customers arrange repayments via inbound and outbound calls.

· Treat customers fairly, consistently and with empathy whilst also negotiating acceptable re-payment terms for outstanding debts.

· Autonomously manage your own accounts and recovery whilst working towards achieving a personal bonus.

Your experience will include:

· Excellent call handling skills

· To be quick and effective at building trust and relationships.

· The ability to work under pressure in a fast-paced environment.

· To be comfortable working towards targets and KPI’s.

· A good knowledge and understanding of GDPR.

· A determined and positive attitude with good work ethics

About Stirling Park:

At Stirling Park, part of Capita Enforcement Services, we’re shaping the future of debt collection. We use real-time information and advanced technology to handle debt collecting on an individual basis. Our teams are working with public and private sector organisations including Local Authorities, Local Government Departments, Banking, Legal and Financial Institutions. Join us and discover better as you help to protect organisations from the impact of debt

What’s in it for you?

· A competitive basic salary.

· 32 days holiday with the opportunity to buy extra leave

· The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice

· Performance Bonus Scheme

· Shift Patterns within the hours of Mon-Thurs 8:30am-8pm, Friday 8:30am-6pm & Saturday 9am-1pm

· Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more

· Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.

· Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you will do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.

Job Types: Full-time, Permanent

Salary: From £19,371.83 per year

Additional pay:

• Bonus scheme

Benefits:

• Company pension
• Cycle to work scheme
• Referral programme

Application deadline: start date: 08/08/2022