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Inside Sales Representative Job Description: Top Duties and Qualifications

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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An 84658sales6.39customer service2.89inside sales2.17japanese1.65telesales1.6313539116028700.0030393.1266000.00YEARLY918372025-10-012025-10-312025-09-012025-09-302025-11-05Inside Sales Representative, or Salesperson sells products and services online or in a store or office environment. Their primary duties include understanding the customers’ needs, identifying new sales opportunities through calls and emails and helping Sales Executives close sales deals.

Inside Sales Representative duties and responsibilities

Inside Sales Representatives communicate with customers to understand their needs and generate new leads. Other duties and responsibilities of Inside Sales Representatives include: 

  • Developing new sales opportunities using outbound cold emails, cold calls and lead follow-ups
  • Communicating with customers to understand their needs and requirements and identify sales opportunities
  • Answering customers’ questions, resolving their concerns and providing additional information via calls and emails
  • Explaining and demonstrating the functions and features of products and services
  • Maintaining and improving the database of prospects
  • Researching for new leads
  • Keeping up to date with product and service information and competitor offers
  • Upselling products and services

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Inside Sales Representative Job Description Examples:

Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Create a culture of innovation
Download our free step-by-step guide on encouraging healthy risk-taking
Get the guide

What does an Inside Sales Representative do?

84658sales6.39customer service2.89inside sales2.17japanese1.65telesales1.6313539116028700.0030393.1266000.00YEARLY918372025-10-012025-10-312025-09-012025-09-302025-11-05Inside Sales Representatives sell products or services to customers, this could include both individuals and businesses. They look for new clients, understand the needs of customers and make effective sales pitches. Many Inside Sales Representatives contact potential customers several times before making a sale. They usually perform a number of follow-up calls to determine the customer needs and recommend solutions. After making a sale, Inside Sales Representatives may remain in contact with the customer in order to strengthen the client relationship and sell additional service or products.

Inside Sales Representative skills and qualification

A successful 84658sales6.39customer service2.89inside sales2.17japanese1.65telesales1.6313539116028700.0030393.1266000.00YEARLY918372025-10-012025-10-312025-09-012025-09-302025-11-05Inside Sales Representative candidate will have a range of skills and qualifications to perform duties effectively: These skills and qualifications include: 

  • Excellent customer service skills
  • Excellent verbal communication and active listening skills
  • Experience working with telephones and handling multiple calls and emails daily
  • Patience, time management skills and the ability to prioritise tasks
  • Ability to work independently and as part of a team
  • Excellent numeracy skills for accurate and speedy calculation of sales prices, discounts and percentages

84658sales6.39customer service2.89inside sales2.17japanese1.65telesales1.6313539116028700.0030393.1266000.00YEARLY918372025-10-012025-10-312025-09-012025-09-302025-11-05Inside Sales Representative experience requirements

The experience requirement for Inside Sales Representatives varies depending on the product or service they will be selling. Ideally, Inside Sales Representatives must have a few years of experience selling products or services of a company. It’s helpful if candidates have customer service experience. Candidates can also gain valuable experience during their studies or apprenticeship.

Inside Sales Representative education and training requirements

The educational requirements of Inside Sales Representatives depend on their job duties and responsibilities and the industry. Some employers prefer candidates with a bachelor’s degree, while others recruit applicants with an intermediate or advanced apprenticeship in sales and telesales. Relevant work experience can also pass for educational qualifications in some organisations. Inside Sales Representatives who sell specialised products or services such as pharmaceuticals or chemicals may need a degree in that field or professional certifications to qualify for employment. Depending on the industry, employees may need to be trained after recruitment.

Inside Sales Representative salary expectations

According to Indeed Salaries, the average salary of Inside Sales Representatives is £27,800 per year. The actual salary can depend on the industry, job duties and responsibilities, experience, qualifications, location and the employer.

Job description samples for similar positions

Here are job description samples for similar positions if you are not looking to recruit 84658sales6.39customer service2.89inside sales2.17japanese1.65telesales1.6313539116028700.0030393.1266000.00YEARLY918372025-10-012025-10-312025-09-012025-09-302025-11-05Inside Sales Representative:

Create a culture of innovation
Download our free step-by-step guide on encouraging healthy risk-taking
Get the guide

Inside Sales Representative job description FAQs

Two chefs, one wearing a red headband, review a laptop and take notes at a wooden table in a kitchen setting.

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