Network Technician duties and responsibilities
A Network Technician is responsible for ensuring that a company’s IT and communications networks remain robust, stable and efficient. This allows the company to continue trading, finding new clients and providing services to customers. Their primary duties and responsibilities include:
- Setting up new accounts, logins or email addresses for new employees
- Providing ongoing network and IT training and support for employees
- Finding and fixing broken hardware, such as damaged network cables or faulty computer screens
- Installing new network infrastructure and software, including WiFi routers or computer programs
- Providing customers with troubleshooting solutions over the phone or via email
- Creating a secure network that’s free of malware and protected against hackers
- Analysing network data and network usage to provide recommendations for improvements
- Staying up to date with IT trends, including new software and new technology developments
Network Technician skills and qualifications
Network Technicians require technical IT skills and IT knowledge that can be used to isolate network problems before implementing solutions. Network Technicians need keen attention to detail, excellent communication skills and the ability to provide great customer service. A successful Network Technician candidate will have various prerequisite skills and qualifications that typically include:
- Ability to design and install LAN and WIFI networks
- Ability to repair hardware, such as changing laptop batteries, repairing wires or fixing keyboards
- Knowledge of computer software and operating systems, such as Microsoft Office or Linux
- Ability to install and maintain up-to-date firewalls and cybersecurity software
- Excellent knowledge of IT policies and procedures, including privacy laws and regulations
- Ability to work well in a network or IT team alongside members of other departments
- Ability to provide complex technical information in an easy to follow, step-by-step format for employees and customers
- Technical qualifications from network training organisations such as Cisco
Network Technician experience requirements
Network Technicians need a minimum of five years of experience working in an IT or network support, service or repair role. Employers can look for experience working in computer repair shops or IT support centres, for instance. Employers can also look for candidates with experience working in software design or development roles. Senior Network Technicians require experience leading a small team, supervising projects and delegating tasks.
Network Technician education and training requirements
Network Technicians need an academic background in maths, English and IT. Strong GCSE and A-level results are desirable. Employers can also look for candidates with practical college qualifications, such as a Level 2 Certificate in ICT Systems Support. Candidates can gain training through apprenticeships or through work placements. Employers can look for applicants with a degree in computer science, computer engineering or network engineering, although further education is only important if the candidate desires to progress their career.
Network Technician salary expectations
According to Indeed Salaries, the average salary for a Network Technician in the UK is £21,723 per year. Salary may be dependent on experience, location and company.
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