MyCFL is working with a leading multi-franchise retail motor group in the UK that has been trading successfully for nearly 100 years. Operating 25 franchised dealerships across 11 locations, they currently represent brands including Citroën, Dacia, Fiat, Ford, Mitsubishi, MG, Peugeot, Renault and SEAT. Due to continued growth we currently have an exciting opportunity for a *Service Advisor* to join their busy team in *Watford.* *The Package - What you could earn* * Salary negotiable depending on experience * Be flexible and willing to work “retail” hours – 8.00 am to 6.00 pm Monday to Friday and 8.00 am to 1.00 pm alternate Saturdays. * Company benefits include pension scheme, staff discounts, and 22 days annual holiday. *Service Advisor - Main Duties and * * Book vehicles in for servicing. * Manage and follow up all work in progress on customer vehicles. * Explain service costs. * Manage relationships with customers face to face, via email and on the telephone. * Administer and organise the delivery of services. * Maintain Manufacturer and Dealership standards. * Ordering Parts and unloading stock - laising with parts department *The Person - Skills, Knowledge, Qualifications and Experience: * * Be experienced in face to face customer service and sales. * Have volume Main Dealer experience or a knowledge of the motor trade would be ideal. * Be resilient and determined. * Be a team player. * Be very presentable. Job Types: Full-time, Permanent

Tyreshack are looking for friendly, customer oriented individuals to join their team as a front of house Service Advisor. The successful candidate will be looking after high volumes of customers, give the very highest levels of customer service at all times and able to build excellent relationships. This is a key role within the business and you will be dealing with our customer base in order to keep all of our customers up to date with MOT's, Servicing, Tyre enquiries and any other customer service issues. As a key member of the aftersales team you will be responsible for: * Being a point of contact for customers requiring servicing or repair to their vehicles. * Provide a knowledgeable, courteous, responsive, and efficient service expressing the Tyreshack and Autoshack brand. * Assist in managing telephone, email and walk-in enquiries. * Meet and greet customers, qualify work, and identify customer's additional needs. * Assist in managing the flow of information between the workshop, the rest of the business and the customer. * Assist with customer enquiries and queries promptly and efficiently. * Assist with the administration (Booking stock in and invoicing out) Main Duties: * Outbound and inbound call handling * Diary management * Data entry * Communication through multiple channels * Liaising with customers If interested and feel you have got what it takes, please send a CV in or Call Del or Mark Job Types: Full-time, Permanent Salary: £22,000.00-£35,000.00 per year Additional pay: * Bonus scheme * Performance bonus Benefits: * Company pension * Employee discount * On-site parking Schedule: * Monday to Friday * Weekends Experience: * Service Advisor (Automotive): 1 year (required) * Full Driving Licence (required) Work remotely: * No

Job Introduction Mercedes Benz of Warrington - Service Advisor As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do. Main To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times Book service and repair work always ensuring workshop and parts availability To keep customers fully informed of progress and advise of extra work needed To organise loan car bookings To invoice on time and accurately used warranty transactions are submitted and invoiced daily To obtain and process payments according to Inchcape policy To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end) To maintain accurate customer records on Kerridge & Dialog Help deliver balance scorecard results for department to meet Manufacturers expectations To make telephone follow-up / Up sell / Progress calls To convert as many inbound / outbound calls into bookings as possible The Ideal Candidate To be a success in this role, you will have: Effective communication skills Commitment to delivering customer excellence A good standard of verbal and numerical reasoning Computer literacy A keen eye for detail Previous experience in a target driven role About The Company Inchcape is a leading independent global automotive distributor and retailer operating in 32 countries across the UK, Europe, Russia, South America, Asia and Australasia. As brand custodian for 30 of the world’s leading automotive OEMs (including Audi, BMW, Jaguar Land Rover, Mercedes-Benz, Subaru, Toyota and Volkswagen), Inchcape handles product planning, brand positioning, logistics, marketing, network management, sales and aftersales services. Inchcape, which is listed on the London Stock Exchange, employs 18,000 people worldwide and recorded sales of £8.9 billion in its last financial year. Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent. We are excited about the future. Could we be a part of your future plans too? Package Description Service Advisors will receive a guaranteed base salary , plus additional bonuses based on selling targets, we also offer great benefits including: 22 days holiday, rising to 25 after 5 years Company pension scheme Life assurance Discount gym membership Vehicle purchase discount, Employee Advantage - retail discounts with over 3000 retailers Cycle to work scheme