About the role
Bark was voted the 6th fastest growing company in the UK (Sunday Tech Track 100 awards) and we show no signs of slowing down. With 100% YoY growth for the last 3 years, we’re breaking new records monthly and are consistently recruiting, looking for bright and ambitious people to join our rapidly growing business. We have the start up feel, with all the security of a hugely successful business.

We have an amazing company culture at Bark, where we invest in good people and talent is nurtured. We work hard and play hard here, with epic socials and weekly cross departmental bonding over our prosecco and beer tap.

We are looking for a Sales Manager to join our team. You’ll be responsible for creating and leading our sales processes, creating sales workshops and coaching the relevant members of the team. We are looking for an energetic and extremely proactive sales manager who can bring a mixture of sales processes and sales experience to our team.

We have a rapidly growing Customer Success team and we need the expertise of someone with both sales and sales management to work with us on taking things to the next level.

Responsibilities

• Our customer service team is currently c.50 people, with no signs of slowing down - 40% forecasted growth by the beginning of January 2023
• As our Sales Manager, you will need to have lots of experience both selling and coaching others to sell
• You’ll need to be able to leverage your previous sales experience to unlock the potential in our existing team and drive growth and revenue for the business
• You’ll need to have a keen eye for detail as a key part of this role will be creating, building and improving sales processes and identifying trends
• We’re looking for someone to come in with fresh and bright ideas and successfully grow our sales wing - you’ll have lots of creative freedom to try new ideas and test new things
• You’ll be responsible for ensuring the team has regular and engaging sales workshops. Experience putting together engaging content and valuable sales workshops would be ideal

Benefits

• Share options in our rapidly growing company whose founders have a proven track record
• Private health and dental insurance
• Monthly socials and massive parties
• Fully stocked kitchen, excellent snacks and weekly team lunches
• 25 days holiday per annum
• Regular wellness days

*
Required skills*

• You’ll need to be comfortable with numbers - analysing sales trends to help us hit our targets.
• On the other hand, you’ll need to be confident pointing out weaknesses and quick off the mark when sales and revenue dip.
• You’ll have a lot of autonomy to really make your mark on a rapidly growing business during its scale up.
• You’ll also work with the management team on its BAU activities and assist with the day to day running of the Type: Full-time

Chaunceys Timber Flooring has an exciting vacancy for an experienced Customer Service Manager to lead our friendly, hard-working team to new levels of service standards and goal attainment.

For this position, expect no two days to be the same. The ideal candidate would be able to work to deadlines, be very flexible and know how to prioritise their workload to assist the team best. Previous sales and management experience of 2 years in a similar role is essential.

Job Responsibilities:

The key areas of responsibility are:

· Help formulate and implement strategy to achieve team and company goals.

· Monitor and effect KPIs’

· Sales Staff Motivation and coaching

· Staff Supervision

· Delegating and monitoring tasks

· Help achieve Companywide bonus scheme

· Managing efficiency within the department

· Identifying sales opportunities

· Arrange and attend key meetings with potential new clients and further business development.

·

The Perks

Our staff are well looked after and nurtured in an environment that allows for constant, ongoing growth. We also provide an in-house training programme and on the job support, which will give you the knowledge and confidence needed to deal with our customers effectively. On top of a pleasant working environment, we offer competitive target-based bonuses, a pension scheme, and 23 days holiday (plus Bank Holidays).

Benefits:

• Attainable OTE
• Wellness Programs
• Private Medical Health Care
• Life Insurance Cover
• Employee of the Year Scheme
• Casual Dress Code
• Training Allowance

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• Life insurance
• On-site parking
• Private medical insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Performance bonus

Application question(s):

• Do you hold a current driving licence?

Experience:

• Customer Service and Management: 2 years (required)

Language:

• Conversational English (required)

Work Location: In person


Application deadline: 21/06/2024
Reference ID: start date: 01/07/2024

Pickfords are looking for a dynamic Customer Service Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. A competitive salary will be offered alongside the opportunity to work in a well-established company.

Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.

Responsibilities:

· Deliver a consistent superior service in line with the company quality standards and improve the customer experience.

· To lead and manage the Move Management team to ensure we maximise international revenue through prompt and professional move management.

· To review all KPI’s relating to the move management team on a daily, weekly and monthly basis.

· Comply with company cash management guidelines.

· To encourage a sales driven Move Management team to deal with enquiries in a prompt and professional manner always looking to up sell across all products.

· Liaise with international operations / shipping lines / destination agents to ensure bookings are accurately made and acceptance administration is completed.

· To liaise with Quality and Resourcing Manager to resolve customer complaints and claim settlement and to be first point of contact for the escalation of all disputes.

KPI’s:
· Effective management of all incoming calls and enquiries.

· Accurate input on Navision.

· Increase in enquiry base, and conversion of enquiries to es.

· 12 monthly reviews.

· Cash management.

· Manage Move Management productivity.

· Manage customer queries and complaints.

· Improvement to budgeted claims percentage.

Skills, Knowledge and Experience:

· Managerial experience and leadership skills.

· Customer centric and team player.

· Telephone sales skills.

· Excellent communication skills both verbal and written.

· Ability to inspire, motivate and lead a team and create a can do environment.

· Ability to coach and train others.

· Ability to deal with complaints and resolve problems.

· Proficient IT skills – Office, Word, Excel

If you feel have the skills and experience to become our Customer Service Manager, please click ‘apply’ now – we’d love to hear from you!

Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.

We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.

Job Types: Full-time, Permanent

Salary: £26,000.00-£32,000.00 per year

Schedule:

• Monday to Friday

Ability to RG24 8PE: reliably commute or plan to relocate before starting work (required)

WHO WE ARE

Meaning ‘friend of the people’, Aarven, is an ethical lifestyle and jewellery brand based in Margate, Kent. We design our collections in collaboration with the world’s best artisans to create authentically crafted goods and make them relevant to the modern home. Aarven products are sold through its flagship store in Margate and through a growing network of boutiques and galleries worldwide.

WHO WE ARE Looking FOR*

Are you passionate about bringing change to the retail sector and uplifting the lives of marginalised communities? Aarven is looking for a confident, organised and sales-driven candidate with a strong interest in ethical design to join our small, friendly Magate based team. You will have prior experience of managing and building wholesale accounts, pride yourself on delivering excellent customer service and enjoy working to targets. An excellent grasp of spoken and written English is essential. If you love spreadsheets but can also think creatively to problem solve and thrive under pressure then this could be the ideal role for you.

This is currently a Part Time role but could grow into a full time position for the right candidate.

Duties & Responsibilities

Delivering exceptional customer service to our B2B and B2C customers over the phone, in person and via email.

Keeping products on our wholesale platforms up to date. (Prior experience in using wholesale and retail platfroms including Faire, Ankorstore, Shopify, Etsy etc. is a bonus).

Creating and implementing a strategy to grow the wholesale side of our business by actively looking for new accounts online and in-person and following up on leads.

Effectively and joyously communicating the story behind each of our products.

Sending out wholesale newsletters.

Preparing monthly reports on sales and product trends using Excel.

Assisting Company Director in sending out and chasing invoices.

Managing stock in our storage unit off-site and keeping it well organised.

Supporting our Company Director in her role as Production Manager as required.

Unpacking and organising large deliveries of goods with assistance from the rest of the team.

Labelling, packaging and booking deliveries for orders with assistance from other team members.

Willingness to occasionally travel for events and meetings.

Must have a full British driving license.

Job Types: Part-time, Full-time
Part-time hours: 24-40 per week

Salary: £23,920.00-£24,960.00 per year

Benefits:

• Company events
• Company pension
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Ability to commute/relocate:

• Margate, CT9 1DA: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 1 year (preferred)
• Wholesale: 1 year (preferred)

Licence/Certification:

• Driving License (required)

Work Location: One location

Application deadline: 04/12/2022
Reference ID: Wholesale start date: 19/12/2022

At Saint-Gobain we pride ourselves on being innovative, customer focused, agile, open and engaging and entrepreneurial. We are also proud to have been named a ‘Top Employer’ for 5 consecutive years. If you’re passionate about working with people, you’re able to put your customer first, and you want to know what it’s like to work for a top employer that is working hard to make the world a better home; then please read on to find out more about this exciting opportunity to join us as a Customer Service Manager - Tool Hire. 

You’ll be working for Jewson in Redruth. Jewson is one of more than 30 exciting Saint-Gobain brands in the UK and we pride ourselves on doing everything we can to understand our customers needs in order to deliver solutions to save them time, money and hassle. Our colleagues are critical to our customers’ success and you will be working with a team that proactively supports them in every way possible. If you love working with people, you’re a good listener and you think you could help our customers feel welcome, then this could be a great opportunity for you to join our team.

Is this role right for me?
First and foremost, we always want to recruit great people that really understand our values and ways of working. Experience within our industry is not essential, we are committed to providing you with the full tools and support required to carry out your role within Jewson. So if you have a passion for leading and supporting teams to deliver great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit!

As this role has a strong focus within our Tool Hire part of the business, we are also looking for someone who has strong communication and commercial awareness, promotes an inclusive culture for both colleagues and customers, whilst being able to empower the team to provide great customer service.

What will I be doing?
Our Customer Service Managers in Tool Hire are essential within the branch network, you will build relationships with Customers and understand their wider requirements in order to maximise sales growth. You will be in regular contact with our Customers and therefore you play a huge part in delivering a fantastic customer experience. In order to support our customers and deliver a great service you will;

• Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson Values
• Supervising a small team to ensure that great relationships are developed with new and existing Customers, understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
• Use our in-house systems to process customer orders, organise tool hire delivery and collection, keeping customers updated throughout their journey
• Collaborate with the wider network to support Customer requirements and business activities
• Get to know the local market to support plans for sales growth
• You may be occasionally required to carry out basic maintenance and cleaning of our tool hire equipment in the workshop
• Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
• Work with colleagues to suggest opportunities for improvement

Are Jewson and Saint-Gobain an Inclusive employer? *
We’re working hard to be, and we’re keen to hire talented people regardless of their background, abilities, ethnicity, religion, sexual orientation, gender, national origin, taste in music, fashion sense or anything else that makes you, you!

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?
The world of work is changing, and at Saint-Gobain we are open to new ways of working in order to attract talented people to our business. We understand that everyone has different needs and commitments. Therefore, we are very open to discuss any flexible requirement or need that you may have for this role (this could be flexible hours, a job share, part time, to name a few). We can’t guarantee to meet all requests for flexibility when we are recruiting, but we promise to listen.

Job Type: ID: GBR08219

Company description

At Cycling Saviour, we create first aid kits specifically designed for cyclists.

The founder is a keen cyclist and a doctor for more than 30 years. He first noticed a need for high quality first aid materials when providing medical cover to a cycling sportive. Over the next five years, he logged all the accidents faced by his local cycling club, analysing all incidents and providing a tailored first aid course to the club.

He found that existing first aid kits weren't tailored specifically to cycling and often provided inappropriate or even incorrect medical items, that were being used in dangerous scenarios.

The kits we provide are a combination of three decades of medical experience and a catalogue of the most common cycling incidents. All of the contents are CE certified and of the highest quality.

Job description

Social Media & Customer Service Manager for a Cycling first aid company. Part-time (Monthly Rate – roughly 3 Hours per Week), Start ASAP, with potential for growth depending on performance.

We are looking for a highly creative individual who has previous experience working on and growing a social media platform, ideally managing an Instagram account. Previous experience is essential with a track record of performance.

Your Role

The essential task of the individual we hire will be to bring creativity to the Instagram profile, get our engagement up and get our followers increased at a faster rate. At the same time, the aim is always to maximise the number of sales we can generate every day, our Instagram is the main source of traffic to the website.

There is a flexibility time wise on how you make up the work, but there will be clear expectations on what is done, in terms of number of stories & posts published, and all customer services enquiries responded to.

The opportunity can and will grow and we are looking to expand constantly, so there is an opportunity to earn more responsibilities as you settle into the company!

Responsibilities

· Content Creation: Fill our Instagram schedule with engaging Posts and Stories that drive followers to shop on our website

· Utilise the full capabilities of Instagram to build engagement within our community, eg polls, ask a question etc.

· Constant analysis of the profile – what’s working well, what needs improving.

· Suggest improvements for our website content and adapt parts of the Instagram content to transfer onto the website.

· Learn our business well and quickly, products that sell well, which are trending, all this will be provided but it will need to be transferred into the Instagram content and kept up to date with changes that occur.

· Respond to customer service emails/Instagram messages.

Required Skill

· Previous experience of working with a brands social media (Essential)

· Familiar with and a follower of cycling culture (Essential)

· Able to work on own initiative (Essential)

· Experience using the Instagram scheduling platform Later (Desired)

· Skilled use of Photoshop/creating fun and engaging content (Essential)

· Knowledge of Facebook and Instagram ad platforms and analytics (Essential)

· Experience working with an eCommerce site on Shopify (Desired)

· Full of creative and good ideas to increase engagement and sales.

· Excellent attention to detail and planning skills.

· Be super organised.

· Have a positive and can-do attitude.

Please send a cover letter with details of previous experience & outlining why you believe you would be a good candidate for this job, and include an up-to-date CV. We will get back to you as soon as we can!

Job Type: Part-time
Part-time hours: 3 per week

Salary: £12.00 per hour

Benefits:

• Flexible schedule
• Work from home

COVID-19 considerations:
We are remote and always will be!

Application question(s):

• What is your motivation to work for Cycling Saviour?
• What kind of content would you create on Instagram for Cycling Saviour?
• If I gave you £10,000 (with the promise you personally keep whatever you don't spend) and two weeks to grow the followers of a brand new Instagram account from 0 to 1,000, how would you do it?

Experience:

• Social media management: 2 years (preferred)
• Social media marketing: 2 years (preferred)

Application deadline: start date: 01/02/2022

Job description

Jorja Healthcare is a leading provider of comprehensive healthcare services, specialising in paediatrics, regenerative treatments, podiatry, physiotherapy, psychiatric assessments, diagnostic imaging and alternative medicine. Our commitment to excellence and patient-centred care ensures that we deliver the highest standard of services to our community.

The role

As the Customer Service Manager, you’ll be a key part of the Jorja Healthcare ongoing business developments and implementation.

In this role, you’ll lead and manage the Central Customer Service Team who directly supporting our customers needs through email, live chat, social or telephone.

This role will require you to be based in our office 5 days per week at our Paddington Clinic to work closely with key stakeholders including Senior Leadership, Nurses and Customer Service Team.

What you'll be doing

• Monitoring performance, mentoring and supporting to ensure all Customer Service team members are operating at an optimal level
• Building a team of operators who create consistently exceptional experiences for our customers through all interactions
• Delivering against multi-brand contact driving conversion KPIs for all inbound queries
• Delivering against key central KPIs including but not limited to B2C Sales, customer contact, complaint handling, CSAT and NPS targets
• Be the key connectivity conduit between patients and customers both in the B2C and B2B function cross over
• Provide insight into challenges facing the operation and work with the Operations Director to build a continuous improvement culture that creates excellent outcomes for our customers
• Rostering of the Customer Support function and in line with compliance and needs of the business
• Play a key role in growing the team and supporting recruitment efforts

Who are we looking for

The ideal candidate is passionate, self-motivated, and takes pride in producing high-quality work every day. Above all else, you - the ideal candidate - will embody the Jorja Healthcare values and love working in a fast-paced, dynamic workplace.

To be successful in this role, you should have;

• Strong background in growing and leading teams in a fast paced dynamic organisation, ideally in a start-up or scaleup
• A background in working in Operations, Call Centre or Support Centre Management would be ideal
• A background in telemedicine or tele health would be highly desirable
• Strong interpersonal skills with the ability to build effective relationships internally & externally
• Proven ability to innovate in order to solve complex problems
• Proactively seek ways to enhance the teams function
• Strong communication skills with the ability to work across remote teams and various cultures

What can we offer you?

You will work with a collaborative, vibrant and passionate team of experienced professionals, inside and outside of the Customer Service Team and as we continue to grow, there will be plenty of development opportunities.

• Modern offices based in Paddington, Central London
• Social Events
• The ability to join our team and shape our UK business

Due to the nature of our industry, all Jorja Healthcare employees are required to complete a National Police Check and DBS check.

Job Types: Permanent, Full-time

Pay: £40,000.00-£50,000.00 per year (Based on Experience)

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Experience:

• Call Centre: 2 years (required)
• Customer Service: 2 years (required)

Work Location: In person

Job Type: Full-time

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• customer service management: 2 years (required)

Work Location: In deadline: 14/06/2024

About Us:

Established in 2007, Trading Depot is an E-Commerce business based in Maidenhead supplying a range of products to DIY and trade markets.

This is a fantastic time to join the Trading Depot brand and with us on our journey to grow online sales even further. Keen for constant expansion, you will be a key part of a successful and growing friendly team, with a family mentality financially supported by a private investment firm.

E-commerce is growing fast, we strongly believe the right team is our success
into next phase of growth and transformation.

Employees have an opportunity for growth within the business, helping within many tasks and showing progression within the company.

Add to our team by joining our friendly work environment and bringing enthusiasm our business.

Customer Service Manager

The Customer Service department act as the first point of contact for our customers and are a vital part of our team here at Trading Depot UK.

We have a very exciting opportunity for the right candidate.....

We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the business and team.

Reporting to the General Manager, the goal is to keep the department running in an efficient, high standard and profitable manner, managing a team of up to 7, to increase customer satisfaction, loyalty and retention and to meet their expectations.

In this fast paced, demanding role you will build relationships with not only your team and colleagues, but also our suppliers/manufacturers to achieve the highest level of customer satisfaction by always going that ‘extra mile’.

This a senior role within in the business.

So if you feel you can bring some different and new to our Management team here at Trading Depot, then hit that apply button!

This role will be based in our office in Maidenhead.

Responsibilities include, but are not limited to:

• Improve customer service experience, create engaged customers and facilitate organic growth.
• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs.
• Creating effective customer service procedures, policies, and standards.
• Setting customer satisfaction targets and working with the team to meet targets consistently.
• Analyse statistics and compile accurate and detailed reports.
• Training, mentoring and managing Customer Service Assistants to allow them to learn new skills and grow further in their roles.
• Maintain an orderly workflow according to priorities.
• Managing a large number of incoming calls and emails.

Skills Required:

• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager.
• Experience in providing customer service support.
• Excellent knowledge of management methods and techniques.
• Professional & confident telephone manner.
• The ability to maintain calm under pressure.
• Excellent verbal and written communication skills.
• Ability to organise own workload to meet deadlines.
• Strong attention to detail.
• Excellent problem-solving skills.
• Ability to multi-task.

Salary: From £27,000+ per year (negatable DOE)

Job Type: Full-time

Salary: From £27,000.00 per year

Benefits:

• Casual dress
• Employee discount
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Maidenhead, SL6 7RN: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What are your salary expectations?
• Do you have a notice period? If yes, how long is this period

Experience:

• Customer Service: 5 years Location: In person

Platform Resourcing is looking for a Customer Service Managerto join a busy Commercial Vehicle Engineering department in the Caerphilly area. The company is very well-established, are in an exciting time of expansion and this role is a key position for them.

The role will include daily interaction with Blue -Chip customers, ensuring they are receiving the service levels expected from both your scheduling team as well as the engineers they are scheduling. This position that will require strong, proven and successful people management experience as well as the drive and commitment to achieve KPI’s. Preferably this person will come from an Engineering/ Vehicle servicing background and will have interacted with customer facing teams that are responsible for the scheduling of engineers.

Customer Service Manager Benefits:*

• Salary of £35,000 - £36,000 but negotiable for the right person
• Yearly pay reviews and appraisals
• Hours Monday to Friday 8.30am to 5.30pm
• 20 days holiday plus 9 bank holidays
• Pension
• Free Parking

Customer Service Manager Responsibilities:*

• Supervise the day-to-day operational functions of the department.
• Implementing best practise for the efficient running of the department.
• Drive continuous improvement, making effective changes after identifying issues, implementing improved processes wherever possible.
• KPI management/ PACE (Performance Assessment & Competitive Excellence).
• Managing the scheduling team, including 121’s, team building and performance monitoring.
• Recruitment, induction, training and retention of staff.
• Expense control.
• Ensuring staff members manage remote engineers to provide the best geographical coverage, minimising unnecessary travel and maximising productive working time.
• Acting as point of escalation for issues relating to the scheduling of engineers.
• Reviewing daily reports (highlighting and managing any staff errors in advance).
• Managing team holidays, sickness and absences.
• Resolve customer service issues, dealing with customers directly when needed.

Customer Service Manager Experience/ Skills:*

• Experience of managing a customer service/ scheduling team within an Engineering environment/ business
• People management – motivating, influencing and helping to achieve KPI’s
• Experience of running reports
• Ability to extract, collate and present data to the management team
• Experience of liaising with other internal departments to check information, stock availability and request changes/ support
• Excellent planning, organising, prioritisation, and project management skills
• I.T. Literate in all Microsoft Packages including Word, Excel and Outlook
• Confident and professional telephone manner – direct contact with customers

Privacy and General Data Protection Policy

By applying for this position, you are giving consent for Platform Resourcing Limited to contact you regarding this vacancy and to discuss potential opportunities that would be seen to be in both parties’ interest for the explicit reason of assisting you to find work. Your details will not be passed on to any prospective employer/s without your prior consent. Platform Resourcing will not share any of your details with any third parties unless deemed suitable by you as the applicant/data subject.

The above is a general overview and should not be used as a comprehensive list of Platform Resourcing Limited’s commitments. You can find more information on how we handle your data please see our Data Protection and General Data Protection Policy within our policies page on our company website. If you have any questions, please call before applying. Platform Resourcing are advertising this vacancy and are acting as an employment agency

Job Types: Full-time, Permanent

Salary: £35,000.00-£36,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• On-site parking
• Transport links

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Caerphilly: reliably commute or plan to relocate before starting work (required)

Work Location: In ID: servMgrNP

Customer Service Manager – Inside IR35

Contract Term: 3 Months (possible extension)

Contracting Authority: Crown Prosecution Service

Location: Remote Working (be flexible with travel once per fortnight - London)

Job Purpose:

The candidate will be a customer service professional with the skills, experience and passion to develop a new customer service function and build high quality, victim-focused standards of excellence into the CPS.

The ideal candidate will have a sound understanding of customer service excellence, a network of contacts in the profession and an ability to translate standards of excellence into an operational environment. An ability to develop and deliver standards at pace, whilst aligning these to the organisational purpose, is key.

As a Customer Service Manager your main responsibilities will be to:

• Inspire, motivate and guide others to be fully engaged in their work to deliver in an uncertain and fast paced environment, building commitment to a shared vision of an excellent customer service function that brings value to the public as well as professionalisation of the role of victim communication within the CPS.
• Uphold and role model the values and behaviours of the Department, demonstrating leadership excellence.
• Demonstrate excellent stakeholder engagement skills, taking a collaborative approach and being at ease working with a range of internal and external stakeholders to enable the delivery of an improved experience for victims.
• Be an ambassador of customer focused excellence, help to create an environment and culture where people want to deliver a high standard of service, have the desire to see customers as individuals and look to understand and deliver all of their needs.
• Form trusting and influential partnerships with the wider, external customer service profession to facilitate the sharing of best practice and a culture of continuous improvement.
• Identify innovative opportunities to improve customer experience, making sure we shape our service to improve our interactions with victims in a way that supports their needs and the wider organisational purpose.
• Design, roll out and embed the victim’s customer service function across CPS, supporting leaders with implementation, whilst building staff engagement and driving cultural change.
• Develop and implement career pathways for the victim’s customer service function
• Design appropriate support packages for employee training and development.
• Establish a culture that meets the needs and aspirations of the Service, promoting tools and skills for staff to do their jobs to the highest standard, relentlessly focusing on quality and supporting the highest standard of service possible for victims of crime by promoting Supervisory Responsibility
• Establish a customer service function that has a high quality of service at its core. understands the complexity and diversity of customer needs and expectations, that delivers a high quality and efficient service.
• Make clear and practical management plans for service delivery and standards, ensuring the team have the tools required to succeed.
• Proactively manage risks and identify solutions, keeping up with industry best practice.
• Create regular opportunities for colleagues and stakeholders to help improve the quality of service.

You'll have:

• Track record in Improving a customer service function within the public sector
• Experience in starting a customer service programme of work from scratch
• Extensive stakeholder engagement at all levels
• Extensive experience with the Interaction of the vulnerable person – client group
• Strong self starter
• Excellent communication skills

If this Customer Service Manager role sounds like something that you would be interested in, please click the link to apply ;

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.

If you consider yourself to have a disability or if you are a veteran, and you meet the essential criteria for the role, PSR provides a ‘Guaranteed Interview’ scheme whereby you will have the opportunity to discuss this role and your suitability with a member of our PSR Sourcing team.

If you qualify, please notify us on and we will be in touch.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment ed will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".

Please be aware that this role can only be worked within the UK and not Overseas.

Job Types: Full-time, Temporary contract
Contract length: 3 months

Benefits:

• Work from home

Schedule:

• Monday to Location: Remote