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Branch Manager Job Description: Top Duties and Qualifications

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A Branch Manager, or Managing Director, is responsible for overseeing and coordinating all branch operations. Their primary duties including hiring, training and supervising staff, coming up with strategies to improve performance and productivity levels and attracting new partners and customers as well as retaining existing ones.

Branch manager duties and responsibilities

Branch Managers ensure that all employees handle their customers’ activities in a fair, accurate and profitable way, following high ethical standards when carrying out financial transactions. Additional duties and responsibilities include:

  • Providing consultation, counselling and guidance to employees in order to ensure customer satisfaction
  • Ensuring sales targets are met, monitoring budgets and motivating staff to attain objectives
  • Maintaining detailed computerised records and reporting all branch office activities and operations, including the performance of employees
  • Communicating and collaborating with colleagues from other branch offices and meeting with clients to resolve complaints or issues and getting their feedback
  • Building relationships with other branches and providing training and coaching to the branch’s team
  • Overseeing financial reports for taxes, regulatory bodies and other financial institutions relating to branch finance
  • Evaluating conditions of the local market, seeking new opportunities for sales and staying current with the market

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Branch Manager Job Description Examples:

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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What does a Branch Manager do? 

Branch Managers is an executive who oversees a company’s branch, division or office, which is typically located away from the company’s main office. They work at a distance from their direct Manager, who is usually based at the company’s head office. Their responsibility is to ensure that employees’ salary is correct, their holiday pay is released on time and they get proper care in the event of injury while working. Branch Managers also oversee office equipment maintenance, calibration, monitoring and repair, as well as replacement of missing or damaged supplies, when necessary.

Branch Manager skills and qualifications

Branch Managers need a range of skills and qualifications to perform their day-to-day duties effectively. These skills and qualifications include:

  • Ability to multitask, prioritise tasks and manage time effectively
  • Exceptional mentoring and leadership skills
  • Strong sense of compassion and empathy
  • Excellent project management and organisational skills
  • Administrative skills
  • High levels of confidentiality, credibility and integrity
  • Interpersonal skills
  • Numeracy skills

Branch Manager experience requirements

Branch Managers must have several years of experience in business management. Some companies prefer candidates who have worked as an Assistant Manager for several years. Other companies consider candidates who have previous experience in roles such as Customer Service Representative or Assistant Branch Manager.

Branch manager education and training requirements

There’s no specific education required to hold a Branch Manager position, but most companies prefer candidates with a bachelor’s degree in finance, business or a related field. For senior or high profile positions, employers usually prefer candidates with advanced degrees such as a Master’s or Doctorate degree. Other companies require candidates to have industry-recognised certifications such as the Chartered Management Institute’s Chartered Manager (CMgr) certification.

Branch manager salary expectations

According to Indeed Salaries, the average salary of a Branch Manager in the UK, is £30,135 per year. This figure varies depending on factors, including experience, education, geographical location and company.

Job description samples for similar positions

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Branch Manager job description FAQs

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