Service Desk Analyst - Tech Support Specialist Job Summary: We have a new opening in our Multi-Lingual Service Desk! If you speak and write fluent English and Germanand have some or all of the skills below, WE NEED YOU!

Outstanding Customer Service Skills

Technical knowledge of PC’s, Applications and Peripherals.

Experience working on a Help Desk.

We thrive on employee development and offer the possibility to get involved in more than help desk calls. As the individual develops, we have the potential for working on customer discovery calls, virtual training sessions and even external events and services all across UK and EMEA.

Service Desk Analyst - Tech Support Specialist Requirements

Must be fluent in reading and writing English.

Must be fluent in reading and writing in German.

4 days per week in the office.

IT experience – 1 year

Must have a valid Passport allowing for easy travel around Europe

Service Desk Analyst - Tech Support Specialist Qualifications:

Technical Call Center Experience (Answering Calls, Creating Tickets)

Windows OS Technical, Hardware and Software Support

The desire to provide awesome customer service to everyone you help

Advanced Technical Troubleshooting Skills With Window

Active Directory Administration

Microsoft Exchange Administration

Basic collaboration technologies and terms (Video Conferencing, etc.)

Knowledge of Shifts, Zendesk MS Dynamics would be an advantage

Microsoft Office 365 support including Teams and Teams Rooms

IOS / OSX (basic user level)

Service Desk Analyst - Tech Support Specialist Benefits:

Salary - £35,000 - £40,000 a year

25 days annual leave + Bank Holidays

Company pension contribution of 4%

Casual dress

Attractive Remuneration Package

Our office is a short 2-minute walk from Farnborough Main and Farnborough North Train Station

Onsite parking

We want to keep you happy and fed so free snacks and high-quality coffee (yes as much as you want to drink), tea and soft drinks

Fantastic office facility

Flu Jabs on company time

Training Program (we want to invest in YOU with strong training and development programs!)

Promotion opportunities to a variety of roles including field-based collaboration specialists with opportunity to travel both in the UK and across Europe

Service Desk Analyst - Tech Support Specialist Duties & Responsibilities:

Answering calls and e-tickets in English and second language within defined service levels.

Providing troubleshooting and training for specific technologies.

Become brand ambassador for all companies we work with.

Communicating with clients via email, chat and phone while documenting specific incident level detail within a ticketing system.

Interacting with other groups within Collabtech to ensure seamless global service delivery for the integration and deployment of collaboration technology solutions used in clients’ environments.

Ensuring all training courses and modules are followed and completed within time frames set.

Support on external services and events.

Deliver training sessions both remotely and onsite.

About us: CollabTech works with some of the largest technology companies in the world to support the latest and most exciting video conferencing peripherals and collaboration hardware/software available! This is your opportunity to jump onboard and help make the world ‘Work Better Together”!

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year



Ability to commute/relocate:

Farnborough: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have a valid Passport?

Experience:

Technical support: 1 year (required)

Language:

German and English (required)


Work Location: In start date: 30/09/2023

Technical Support Specialist – Manchester

LiCa Scientific are recruiting on behalf of a client based in Manchester who specialise in the design and manufacture of in-vitro diagnostic devices, with clients in various global markets. There is a need for an individual who can provide technical support to customers via email, phone and in-person visits. Monthly international travel will be expected, in particular to the South of France. On this occasion LiCa Scientific is acting as an employment agency.



Overall responsibility:Provide product support through troubleshooting and fault investigation for customers’ laboratory workflows.



Key areas of responsibility

· Provide product support via email, telephone and customer visits

· Ensure customer complaints and enquiries are dealt with in a timely and professional manner

· Provide customer training at the Manchester training facility and at the customer site

· Carry out performance qualification testing on the equipment used for Yourgene Health laboratory workflows

· Provide fault investigation

· Be involved in Tech transfer activities from Development teams

· General lab maintenance and upkeep

· Working to regulatory and quality requirements

Consults with

· Company management and staff (notably, within the Automation and Development Team)

· Other company functions (e.g. Quality, Business Development, Legal, Finance, HR, Admin)

· External consultants appointed by the company.

· External companies (e.g., suppliers, customers, commercial partners etc)

Qualifications/requirements

· Educated to BSc level, or equivalent, in an appropriate discipline.

· Previous experience as a technical support specialist or similar role is desirable.

· Proficiency in operating manual or automated lab equipment (including the use of pipettes or robotic liquid handling systems).

· Hands on experience of nucleic acid quantification instrumentation

· Enthusiasm, drive, thoroughness, diligence and a willingness to take personal responsibility to ensure that timelines are successful.

· Strong communication and organisational skills, a collaborative attitude, and the ability to work well under pressure.

· Excellent IT skills, including proficiency in Database understanding and networking.

· Willingness to work flexible working hours.

· Fluency in the French language would be greatly advantageous.



If this is a role you are interested in and are qualified for this job, please contact Alex Prew at LiCa Scientific ASAP:

Job Types: Full-time, Permanent

Salary: £35,000.00-£45,000.00 per year

Benefits:

Company events

Company pension

Gym membership
Schedule:

Day shift

Monday to Friday

Overtime



Ability to commute/relocate:

Manchester: reliably commute or plan to relocate before starting work (required)

Experience:

Technical support: 2 years (preferred)

Robotic liquid handling: 2 years (preferred)

Language:

French (preferred)

Willingness to travel:

25% (required)


Work Location: In ID: AP250823

Job Reference-PH/TSS/JUN22

Salary-Competitive, dependent on the level of experience

Working Hours-Full-time (37.5 hours/week)

Contract Type-Permanent

Location-Pharos Architectural Controls offices, West London. (The post holder may be required to work at other locations, at the discretion of their line manager.)

Please note: you must have the right to work in the UK in order to apply for this role. We are not able to provide sponsorship.

About Us

Pharos Architectural Controls is committed to providing innovative lighting and audio-visual control solutions for the architectural and themed entertainment industries. Our award-winning products are installed across the globe in theme parks, shopping malls, stadia, art installations and other iconic structures.

Job Summary

The Technical Support Specialist will respond quickly and effectively to support requests from our customers worldwide, including manufacturer partners, dealers and end-users. These should be reported and logged through our internal support tracking system, and the candidate will work alongside both London-based and remote Pharos technical staff to ensure that every enquiry receives timely and quality service.

The Technical Support Specialist will have some involvement in customer training, and will be comfortable with presenting Pharos products at customer events and tradeshows. The roles will often require assistance with system diagrams and advice on the programming of show files.

Key Responsibilities

Respond promptly, effectively and consistently to support enquiries for Pharos projects via phone or email (including some out of hours support

Use the internal Zendesk support tracking system, ensuring that support requests are logged and responded to correctly

Assist customers with system designs, configuration, and programming for specific projects

Assist with regular in-house training for clients and end-users

Demonstrate Pharos products to potential customers, and occasionally act in a technical sales capacity to support our sales team as required

Test new products prior to release and provide feedback to the development team

Manage RMA product returns and generate regular fault tracking reports

Assist with preparation, build-up and break-down at industry events and tradeshows

Essential Attributes

Technical knowledge of lighting or video products and experience of their use in a live event or installation environment

An understanding of electrical safety

Ability to apply existing knowledge to unfamiliar problems, suggest possible solutions, and comment on the relative merits of different solutions

Good working knowledge of computers (Windows/Mac)

Strong communication skills in both written and verbal English

Excellent time management, including the ability to prioritise conflicting tasks appropriately

Desirable Extras

Experience of technical support within the lighting or audio-visual industry

Familiarity with Zendesk or similar support tracking system

Training qualification or practical experience of electronics or IT

A working knowledge of CAD or other drawing applications

Job Types: Full-time, Permanent

Salary: £22,000.00-£23,000.00 per year

Additional pay:

Bonus scheme

Performance bonus
Schedule:

8 hour shift

Monday to Friday

COVID-19 considerations:
Our office space is large and our employees all have plenty of space for social distancing.

Work authorisation:

United Kingdom ID: PH/TSS/JUN22

Primary Objective

Working out of our Head Office in Warwick, the Technical Support Specialist will be responsible for front line interaction with our customers, satisfactorily troubleshooting and resolving incoming support issues.

Company Bio

We are looking to bring in a Technical Support Specialist to join our small but rapidly growing team based in Leamington Spa.

Advanced Therapeutics (UK) Ltd.’s mission is to source specialist medical devices that meet real clinical needs, simplify therapy and improve patient health and quality of life, then to work to introduce these devices to the UK so that people with diabetes may benefit from them here at home.

We are the exclusive UK distributor for the SOOIL range of insulin infusion pumps. The DANA i insulin pump is the latest offering from Sooil and the world’s first and only insulin pump that can make use of a patient’s own smartphone as a fully-fledged pump remote control. The i has been designed to include low energy Bluetooth (BLE 5.0) for extended battery life and speed of connection, making it ideal for extended use with a smartphone.

Not only that, but the DANA i has been constructed with the ongoing efforts to produce a closed loop system in mind, and therefore is known as an interoperable artificial pancreas pump. Through connection to licensed APS applications, and with compatible CGM devices, the Dana i can use its pre-existing connection to a smartphone and industry leading Bluetooth capabilities to close the loop, improving the quality of life and health of patients to an even greater degree.

As well as supplying innovative devices Advanced Therapeutics believes that providing first class product education, training and support is an essential component of product provision and therefore offer initial and ongoing in person training as well as working hard to maintain close relationships with both patients and healthcare professionals.

Those we hire will join an exciting time in our companies life as we experience rapid growth and interest in our products. We would like to bring some enthusiastic attitudes into this opportunity to join the lucrative medical device industry within this entry level job, with plenty of scope for the individuals hired to grow their career with us.

Geographical Area

This position is based full time in our offices in Leamington Spa, Warwickshire. Occasional field visits in the UK may be necessary. In addition supporting the field sales teams with exhibitions and other meetings may be occasionally required.

Reporting to

You will report to the Managing Director.

Key Tasks & Responsibilities

To act at all times as a highly ethical, flexible, professional and reliable member of the ATUK team.

To answer incoming calls politely and with well-spoken English.

To become fully familiar with the products supplied by ATUK and the disease areas the company operates in.

Investigating, documenting and resolving customer reported issues effectively and efficiently

Understanding and articulating the impact of various software/hardware functionalities (App based and insulin pump based)

Conducting product testing and cleaning

Developing and presenting patient education content

Working closely with the sales team to effectively transition customer initialisation to aftercare and support

Provide stellar customer experience

To carry out the Customer Complaint process so that the suppliers reporting requirements are met and to ensure warranty replacement product is issued promptly to customers. Reports re product failures must be prepared on a monthly basis.

To keep up to date with developments in the therapy areas and products that the company is involved with.

Our Candidate should have

Strong customer service skills

Strong problem solving and technical troubleshooting skills

Excellent written and oral communication skills

Proficiency in Microsoft Office products such as Word, Excel, Outlook

Good understanding/ability to navigate Smartphone OS’s

Life Science Bachelor’s Degree or higher

Experience in technical troubleshooting (hardware/software), preferably in the healthcare space

2+ years’ experience within the Healthcare Industry

Package includes:

£30,000 per year starting salary

On-site car parking

15 min walk from Leamington Train Station

Walking distance to Shire retails park for local amenities

Bank Holidays as paid holiday

22 days paid holiday entitlement (mandatory 3 days over Christmas period) rising with 1 extra day per year worked up to 25 days total.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Salary: £30,000.00 per year

Schedule:

Monday to Friday

Education:

Bachelor's Industry: 2 years (preferred)

The Opportunity

Our client is recruiting for an Apprentice Technical Support Specialist to join their team in Gloucestershire, GL10.

The Level 3 Information Communication Technician apprenticeship programme that we are offering*, *will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational.

The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!

The Company

This company have built their business on putting their customers first. They believe that by communicating clearly, having the most experienced knowledge base and only selling the highest quality products, they can provide a single source for the entirety of your voice and data requirements.

The Position

Job Title:

Apprentice Technical Support Specialist

Apprenticeship Course:

Level 3 Information Communication Technician

Apprenticeship Duration:

18 months

Location:

Gloucestershire, GL10

Working Hours:

Monday to Friday – 8.30 to 5.30

Salary:

£13,000 to £15,000 depending on experience

Role and Responsibilities

This company now have a requirement for a self-driven and highly motivated person to join their Mobile Workforce Team. The apprenticeship role will be an opportunity for the right person to learn about a wide-ranging, exciting industry and the large portfolio of mobile devices, network offerings, and applications for business customers that are now vital for their everyday work. An opportunity for the right person to progress in this fast-moving industry.

Assisting with provisioning orders for new connections and network changes using network portals

Updating and maintaining customer information through our in-house database

Troubleshooting and solving hardware, software, and connectivity issues with customers

Assisting customers with requests for network changes and equipment orders

Making recommendations to customers for their requirements

Responding to new cases in a professional manner and working on an issue until it’s resolved

Completing job cases and other relevant paperwork

Desired Qualities, Skills and Knowledge:

Strong communication skills and organisation skills

Able to use initiative with a proactive approach

Strong eye for detail

Motivated team player

Strong IT Skills

Smart and professional business manner

Good sense of humour

Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.

About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage.

The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party.

Job Types: Full-time, Apprenticeship

Salary: £13,000.00-£15,000.00 per to Friday

WHO WE ARE
NWX is a leading distributor of consumer electronics products based in modern purpose-built premises in Lanark, South Lanarkshire. We are the sole UK agent for BlackVue, the world’s leading premium dash cam brand, sold in over 300 stores around the UK including branches of Halfords, as well as online via Amazon and other major retailers.

WHAT YOU'LL BE DOING

Providing telephone helpdesk support and product information to existing end-users and potential new customers.

Supporting our network of resellers including colleagues in Halfords stores around the UK via our dedicated helpline.

Administering our warranty repair service, including testing, fault-finding and liaising with the BlackVue repair centre in Seoul, South Korea.
YOUR Skills

An understanding and interest in technology

Good computer literacy (PC or Mac)

Strong communication skills, both written and verbal

Good telephone skills, friendly and professional

The ability to communicate in an easy to understand way

Able to conduct general administrative duties to a high standard

Strong customer service ethos

Full product training will be provided. Previous technical support or customer care experience would be an advantage.
THE Benefits
Salary: £20,000 - £25,000pa dependant on experience
30 Days holiday (25 + statutory days)
Fixed hours: 9am - 5.30pm, Monday to Friday
Matched Company Pension Scheme
Discretionary annual performance related bonus

Job Type: Full-time

Salary: £20,000.00-£25,000.00 per year

Additional pay:

Yearly bonus
Benefits:

On-site parking
Schedule:

Monday to ID: BV-TSS

Description

E-Commerce & Technical Support Specialist/IT Support/ IT Support Officer

Are you a tech savvy professional with experience or have an interest in troubleshooting solutions? Are you familiar with the terms Woo-Commerce, Shopify, PrestaShop, and other similar plugins? Is APN your best friend? A firmware update is always a good idea for you? Do you consider problem solving as your strongest skill? If we have just described a typical day of yours, then YOU might be the Expert we are looking to join Europe’s fastest growing Fintech Company.

Why Viva Wallet?

Because we are the first European entirely cloud-based neo bank using Microsoft Azure with branches in 24 countries in Europe. Our mission is to change how businesses pay and get paid. Viva Wallet is a Principal Member of Visa and MasterCard for acquiring and issuing services with direct connectivity to the Card Scheme.

As an E-Commerce & Technical Support Specialist/IT Support/ IT Support Officer you will:

Be a Viva “ambassador”: act as 2nd level point of contact for any technical issues of our customers.

Be the escalation point for our 1st level Technical Support.

Offer the most suitable solution to customers’ issues and become their trusted partner.

Troubleshoot POS, software, payment gateway and various other credit card processing applications.

Diagnose and resolve problems using documented procedures and checklist.

Be challenged to achieve predefined qualitative and quantitative targets.

Requirements

For this position you can be either:

Experience in E-Commerce & Technical Support Specialist/IT Support/ IT Support Officer.

Recently completed IT Training School/IT Studies with a keen interest in E-Commerce technology.

Ideally you will have:

1-year minimum experience as a 2nd level Technical Support Agent/ IT support, preferably in the Banking/ IT/ Telecommunications industry.

Working knowledge of API, API Calls, Shopify, Woo-Commerce, E-Commerce platforms/modules/plug-ins.

Extra confidence with technology and familiar with CRM systems, software, and hardware.

Passionate about serving customers, act with ownership and maintains high level of professionalism.

Creativity and a strong desire to solve IT problems.

Desirable

The ability to communicate in additional EU language such as French, Dutch, Greek at C1, C2 level or above would be considered a plus.

Benefits

A competitive salary (based upon your super skills and experience).

Annual personal performance bonus (Up to 4 x monthly salaries).

Pension.

Free gym for Milton Keynes employees.

22 Days holiday rising to 25 with service.

Job Types: Full-time, Permanent

Salary: Up to £30,000.00 per year

Schedule:

8 hour shift

Day shift

Monday to Friday
Supplemental pay types:

Performance bonus

Ability to commute/relocate:

Milton Keynes: reliably commute or plan to relocate before starting work Location: One location

Do you have experience in a technical background? OR have worked in a technical support role before and are looking for the next step in your career?

Holt Engineering is recruiting Technical support specialiststaff to join a well-known, ever-growing telecommunications business.

In this Technical support specialistrole, you will be providing telephone support to the client's customers to resolve their faults or enquiry, with the aim of providing a solution on the call.

Your duties as Technical support specialistwill be :

Knowledge and experience within the IT sector*

Answering the telephone to customers

Maintain a high standard of customer serviceby ensuring customers are kept up to date with the progress of their faults or enquiry.

Use available diagnostic tools to identify and resolve faults.

Experience in using VoIP and 3CX systems.

Ensure all admin is kept up to date with detailed information.

Identify and escalate situations to the relevant escalation team.

*This position is Monday to Friday 9:00am-5:30pm paying up to £28k depending on experience.*

For more information regarding this role and the company benefits that come with it please give Sophie a call on [phone number]9

or APPLY TODAY!

Job Types: Full-time, Temp to perm

Salary: £25,000.00-£28,000.00 per year

Benefits:

On-site parking
Schedule:

8 hour shift

Day shift

Holidays

Monday to Friday

No weekends

Overtime

Ability to commute/relocate:

Bournemouth: reliably commute or plan to relocate before starting work (required)

Experience:

Technical support: 1 year Location: One location