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Operations Analyst Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated 5 November 2025
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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7 min read

An Operations Analyst, or Business Operations Analyst is responsible for improving the efficiency of business operations through data analysis and statistical forecasting. Their duties include collecting and analysing sales figures, delivering analysis reports to management and making recommendations for operational changes.

Operations Analyst duties and responsibilities

Operations Analysts are responsible for providing expert data analysis based on a combination of proven mathematical models, industry knowledge and business experience. They are responsible for identifying areas for improvement, leading to a high level of efficiency, increased profit and other business goals. Key Operations Analyst duties and responsibilities include:

  • Analysing existing systems and operational procedures
  • Understanding the operational needs and business goals of the company
  • Collecting relevant data from within the company and from clients
  • Creating databases for data storage and future access
  • Adhering to company policies and legal requirements in relation to data collection
  • Analysing data through a variety of statistical methods and models, from spreadsheets to graphs
  • Presenting data and recommendations to senior management teams
  • Tracking the progress of operational changes that are implemented across the company through key performance indicators

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Operations Analyst Job Description Examples:

Example 1

Job Title: Senior Risk and Operations Analyst

We are looking for a Senior Risk and Operations analyst to join our team. You will be dedicated to a business area and be responsible for assisting the business area with control testing, risk analysis, monitoring risk and risk reports. This role is a permanent position based in Harrow (hybrid WFH) offering between £85,000 - £92,000 (depending on experience and value bringing to the company)plus bonus and benefits (Negotiable)

Key Responsibilities

· Assisting the installation and maintenance of the risk management and data analysis tools

· Providing analyses to manage credit portfolios against agreed performance parameters

· Identifying, analyzing, and interpreting trends or patterns in complex data sets

· Locating and define new process improvement opportunities and document them

· Challenging established policy and procedures, where appropriate and suggesting alternatives

· Supporting the data warehouse in identifying and revising reporting requirements

· Working closely with the IT team to create new or improve existing daily operations and risk management processes

Skills, Qualifications, Abilities and Knowledge required

· Good understanding of the risk life cycle and risk methodologies

· Good documentation and data analysis skills with a particular focus on detail, accuracy, and timeliness of delivery

· Ideally 3 to 5 years experience in a risk and controls role

· Financial markets experience preferred but wider financial services will be considered

· Sceptical and fast thinking

· Knowledge of multiple team engagement process ( Infrastructure team, security team, Firewall team, Stakeholders etc)

· Proven ability to drive the sales process from plan to close

· Strong business sense and industry expertise

Location: Harrow, London

Salary: £85,000 -£92,000 (Negotiable), Per year

Start Date: 14/06/2022

End Date: 14/07/2022

Reference: DCSR140622

Job Types: Full-time, Permanent

Salary: £85,000.00-£92,000.00 per year

Benefits:
  • Work from home
Schedule:
  • Monday to Friday

Application deadline: ID: DCSR140622

Example 2

Davies Resourcing is working with a well-established Financial Planning firm who offer a wide range of services to individuals and industry professionals. With their recent growth and expansion, they are now seeking an Operations Analyst to join the wider operations team. The main focus of this position is the administration of core investment operations, ensuring tasks are delivered to the required standards in accordance with internal and regulatory procedures.

Responsibilities:

· Provide high quality administrative support across company operations.

· Ensure compliance procedures are always adhered to with any potential or actual breaches reported immediately.

· Liaise with all departments to ensure that incidents such as data errors, transactional delays and any other operational problems are dealt with.

· Respond to ‘ad-hoc’ queries to ensure query is dealt with efficiently and effectively.

· Assist with the companies central trading function

· Assist with the processing of client fees on a quarterly basis and investigate any queries

Requirements:

· Minimum GCSE level (A-C/4-9) or qualified by Industry experience

· Knowledge of Financial Services such as Investment, Trading or Finance etc.

· Customer and Stakeholder Management Skills

· Strong organisational skills and the ability to work with a high level of accuracy

· Team oriented

· Good verbal and written communication skills

· Intermediate level in MS Office: Word and Excel

Benefits:

· Competitive starting salary

· Please enquire further for full breakdown

Job Types: Full-time, Permanent

Salary: £30,000.00-£35,000.00 per year

Benefits:
  • Work from home
Schedule:
  • Monday to Friday
  • No weekends
Supplemental pay types:
  • Signing bonus

Ability to commute/relocate:
  • London: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in ID: Indper

Example 3

We are thrilled to present an exclusive opportunity with a leading manufacturing firm that is seeking a dynamic Operations Analyst to join their ranks.

The Role: As an Operations Analyst, you'll be the architect of insights, transforming raw data into actionable intelligence that drives business excellence. Your core responsibility will be to craft and nurture both internal and external client reporting, wielding tools like Navision, Business Central, and Power BI.

Why you matter: You'll be the linchpin in optimising operations. Separately, you'll also collaborate with third-party experts to maintain the company's IT and phone systems, a role that's evolving as the company journeys to the cloud. You'll be part of this transformation.

What you'll do:

  • Expertly forge automated Excel and Power BI magic, reducing manual work.
  • Curate captivating dashboards from diverse data streams.
  • Be the beacon for requests, clarifying, prioritizing, and ensuring excellence.
  • Unlock the power of data, offering insights that shape strategic decisions.
  • Pioneer improvements in customer and management information systems.

Requried:

  • Mastery of Microsoft 365 (Excel, PowerPoint, and SharePoint).
  • Dexterity in Power Query, Power Pivots, and dashboard creation in excel or a similar tool.
  • A treasure trove of logical and analytical prowess.

Desirable but not required:

  • Close working and collaboration with finance.
  • Familiarity with Navision and/or Business One.

Package and perks: You’ll work full time in the company’s modern Elstree offices, where innovation meets comfort. Your financial rewards will match your experience, starting around £60,000, with room for negotiation. And that's not all - they have your health and leisure in mind with private healthcare and a generous holiday allowance.

Job Types: Full-time, Permanent

Salary: £60,000.00-£70,000.00 per year

Benefits:
  • Company pension
  • Gym membership
Schedule:
  • Monday to Friday
Supplemental pay types:
  • Yearly bonus



Application question(s):
  • Do you have expert Microsoft 365 knowledge (Excel, PowerPoint, and SharePoint).?
  • Do you have Power Query, Power Pivots, and dashboard creation experience?
  • Have you Navision and/or Business One exposure (desirable not required)?
  • Have you been a point of contact for IT systems (desirable not required)?
  • Can you commute daily to Elstree / Borehamwood?


Work Location: In person


Application deadline: ID: opsCP

Example 4

Our lovely client in Horley is seeking a Technical Services Analyst to join their team. The company offers hybrid working. This role will be to provide first line technical support for the Operations team.

Responsibilities & Accountabilities

  • Assist in maintaining quality standards, volume and timeliness of the team’s output through a high standard of performance.
  • Support other team members with expert technical knowledge and advice.
  • Support all Operations application software, driving enhancements where appropriate
  • Liaise directly with mobile network operators and third-party comms providers on comms related migration issues
  • Produce regular in-house reporting on comms infrastructure
  • Support remote and manual data collection software, reporting bug fixes, enhancements to the Stark Development team where appropriate
  • Liaise with Operations Support and Development team to improve the software systems used Always ensure compliance with industry standards and procedures
  • Involved and perform user acceptance testing where appropriate
  • Help to promote a cheerful and productive work ethic within the team, modelling appropriate interaction.
  • Contribute ideas for improvement in quality, throughput and efficiency.
  • Liaise and communicate well with outside agents to develop our working relationships and promote positively.
  • Understand overall business objectives and work to achieving these. Proactively support Operations’ initiatives
  • Assist in the creation and maintenance of training materials, support documents and procedures. Participate in regular training/ learning activities to maintain and develop skills and knowledge.
  • Adhere to all policies, procedures and working practices.


Ensure the health and safety of yourself and others who may be affected by what you do; use work equipment provided safely and co-operate with managers to provide safe systems of work.

Any other reasonable duties as required.

Experience/Skills

Good listener; can understand the needs of customers and colleagues

Technical Skills & Knowledge

Intermediate knowledge of SQL (structured query language) and relational database design Familiar with database engines such as Oracle, SQL Server and Access.

Excellent knowledge of Excel including advance functions i.e. pivot tables, if statements, v-look ups, formulae etc.

Good problem-solving and analytical abilities

Job Type: Full-time

Benefits:
  • Company pension
  • Gym membership



Ability to commute/relocate:
  • Horley, RH6 7BB: reliably commute or plan to relocate before starting work Location: Hybrid remote in Horley, RH6 7BB

Example 5

An exciting new opportunity has arisen in our growing family run business Teen Spirit Ltd which is based in Skegness. You will be working along with our current financial team and be a vital team player in helping the business grow. The salary will be commensurate with experience.

Key responsibilities include, but are not limited to:

· Weekly review of Key Performance indicators

· Monitoring and maintaining cash flow to ensure that changes in income, expenses, investments and other factors are taken into account ensuring that bills are paid on time

· Analysing financial data in order to make recommendations about operational changes that could improve efficiency or profitability

· Monitoring stock percentages on a monthly basis

· Reporting Management information to the Directors

· Writing reports about financial performance, trending data, or other information for internal use

· Establishing and maintaining relationships with banking partners to ensure that all financial needs are met

· Analysing income and reports produced by the empty teams once completed and reporting back to the Directors highlighting targets to meet for the next empty.

· Routine float checks across all sites

· Working with the Directors to complete new asset acquisitions and related legal paperwork to completion

· Preparation of business plans for new acquisitions

· Overseeing Chinese Imports and checking that we are complying to all government guidelines for accounts paperwork

· Reviewing Mortgage rates and interest

· Reviewing financial agreements to include credit card charges, telephone charges etc to make sure we are getting the best deals available to us.

· Assisting Directors with yearly wage reviews

Essential requirements:

· Experience within the arcade and leisure industry

· A professional accounting qualification (ACCA, ACA or CIMA)

· Excellent knowledge of data analysis and forecasting measures

· Competent in Microsoft packages with a strong knowledge of Excel and Sage Line 50 accounts

· Proactive positive attitude

About Teen Spirit Ltd

Teen Spirit Ltd is a family run Leisure business based in Skegness since 1995. Our business portfolio includes Amusements Arcades, Bars, Aquarium, Waterway rides and 2 adventure golf sites. We are always looking to invest in new business and grow the company which has opened up the financial analyst role to ensure that we are always moving forward in the right direction.

Apply for this job:

· Please email your CV and covering letter to [website]

Job Type: Full-time

Salary: £25,000.00-£35,000.00 per year

Schedule:

Job Type: Full-time

Pay: £25,000.00-£35,000.00 per year

Benefits:
  • Company pension
  • Employee discount
  • Store discount
Schedule:
  • Monday to Location: In person

Example 6

Under the general supervision of the IT Operations Team Leader, this position provides 1st line support for all business-critical applications and the production infrastructure they work on.

The IT Operations department operate 24 hours a day from Sunday night to Friday night with a presence in London and Hong Kong. The position involves working shifts of 8.5 hours per day.

As an Associate Engineer - IT Operations, you will:

  • Work in a 24/5 Ops Control Centre in a shift pattern environment.
  • Monitor hardware, applications and environmental conditions across the enterprise using tools such as OpsGenie & Check MK (Nagios)
  • Provide 1st line support of production infrastructure alerts which includes Windows, Linux, Networks, Voice, Storage, Databases & End user technology platforms.
  • Provide 1st line support of production application alerts which includes all trading and cash payment applications.
  • Follow operational procedures to ensure faults which cannot be fixed at 1st line are referred to correct technical support functions
  • Provide oversight of new alerts being created to ensure operational documentation is in place.
  • Provide Support for our secure file transfer (SFTP) application, MoveIT.
  • Provide oversight approval for changes to production in line with the Change Management process.
  • Perform changes to production systems on behalf of the development team.
  • Complete data restores & disk extensions as requested.
  • Complete compliance checks required of recorded telephone lines.
  • Provide On-Call cover as part of a rota (average expected 1 week per month)

Overall ownership and accountability for the recovery of service as part of the Major Incident Process.
  • Ensuring all Major Incident Management guidelines are followed throughout the incident.
  • Follow up on the Problem Management process when required.

Requirements:

The successful candidate should have:
  • IT related qualification A-Level or above.
  • A passion for Technology with some exposure to coding.
  • Experience working a customer facing role, preferably in an IT role.
  • Relationship management skills with the ability to communicate with technical and non-technical people effectively.
  • Proven ability to be proactive and show initiative in proposing and implementing new processes and techniques
  • Flexible in approach and attitude
  • A logical thinker with a can-do attitude
  • Proactive and eager to take on new challenges

Experience of the following IT or management systems are desirable but not essential:
  • Check MK (Nagios) Monitoring Suite
  • OpsGenie Alert & On-Call Management application
  • Experience with ITIL processes
  • Knowledge of Service Now IT Service Management suite
  • Windows OS & Linux Support/Admin
  • Oracle & SQL knowledge
  • Knowledge of Secure File Transfer Systems (MoveIT)
  • PowerShell / Python scripting

Job Types: Full-time, Permanent

Salary: £22,000.00-£30,000.00 per year

Additional pay:
  • Bonus scheme
Benefits:
  • Childcare
  • Cycle to work scheme
  • Life insurance
  • Private dental insurance
  • Private medical insurance
  • Referral programme
  • Sick pay
  • Wellness programmes
  • Work from home
Schedule:
  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:
  • London: reliably commute or plan to relocate before starting work (required)

Application deadline: ID: NC-ITOPS

Example 7

As we continue to grow, we have a new and exciting position available here at BES Utilities for an Operations Analyst based at our offices in Fleetwood.

The Operations analyst will work within our Billing and Settlement Department, primarily focused on ensuring our billing is delivered accurately whilst working closely with our settlements team.

Role & Responsibilities (but not limited to)

  • Working as a member of the Billing Team ensuring a high level of accuracy
  • Helping the team to ensure Billing runs are accurate and on time
  • Liaising with the bank to claim accurate Direct Debit payments
  • Processing returned payments and notifying relevant departments
  • Updating Microsoft Office & Billing Systems with accurate information
  • Processing Customer refunds after thorough checks
  • Completing all tasks with speed and accuracy
  • On-board our new customers, ensuring customer details are processed accurately and efficiently
  • Engage heavily with 3rdparty partners to establish lasting & effective working relationships, to resolve customer queries and/or complaints
  • Embrace and deliver a culture of 1st call resolution and problem solving across the contact centre
  • Taking ownership, investigating, and resolving customer and industry issues
  • Analysing and maintaining the accuracy of customer data within the industry
  • Ensuring all tasks are completed in adherence with regulatory standards & timelines
  • Reviewing processes and recommending improvement opportunities to your Team Leader, ultimately contributing to business growth and revenue generation
  • Where necessary and appropriate; promote payment of customer arrears and active customer direct debit, offering solutions through exceptional service that are tailored to individual customer circumstances
  • General administration duties.

Essential Skills:

  • Excellent time-management which can be applied within our fast-paced working environment
  • Outstanding communication & interpersonal skills, underpinned with a positive customer 1st mentality
  • Strong PowerPoint, Excel, written and verbal communication skills
  • Proven numerical and analytical skills to a high standard
  • Excellent attention to detail
  • Proficient in Microsoft Office applications
  • Knowledge of the Utilities industry is desirable
  • Professionalism is key
  • Advanced Excel / MS office ability
  • Experience in billing systems / CRM data interrogation highly advantageous
  • Competencies (Examples below)
  • Self-starter comfortable working under own direction and within the team
  • Strong analytical discipline / fact-based approach to decision making
  • Driven by a desire to make improvements
  • Passionate about customer experience
  • Able to work in fast pace environment.

Be part of our future

If you would love to join our team as our new Operations Analyst, we encourage you to find out more.

Apply today!

Job Types: Full-time, Permanent

Salary: £18,000.00-£23,000.00 per year

Benefits:
  • Company events
  • Company pension
  • Wellness programme
Schedule:
  • Monday to weekends

Example 8

Company Description

As part of the global Sercel group, Concept Systems is the world leading provider of software systems and services for oil and gas exploration. We have also moved into markets beyond Oil & Gas with Marlin, with a portfolio of innovative software and services for the marine industry including energy, ports and logistics.

For 40 years, our software teams have been committed to delivering innovative, client-driven solutions. Our dedication to continuous development ensures that our customers not only have access to, but also help define the latest advances in technology.

Job Description

This is an exciting opportunity for a recent graduate or someone with sales administration/operations experience who wants develop their career in Business Development/Sales. This role will initially focus on sales operations support and analysis (responsible for ations, proposals and contracts, sales analysis and reporting) but offers the opportunity to learn about the business and the technologies and develop into a more customer facing role responsible for account management, representing the company at trade events, producing collateral and systems proposals.



What are we looking for?

Successful candidates will:

· Be highly numerate with a demonstrable data analysis capability.

· Have prior experience in a sales administration/support or be a recent Graduate.

· Have an interest in developing a career in Business Development/Sales.

· Have a keen interest in software technologies/projects with the ability to understand and communicate technical concepts.

· Be keen to learn and self-motivated.

· Have excellent written and verbal communication skills, with the ability to communicate effectively with a wide range of individuals at all levels.

· Be confident and comfortable conversing with customers and potential customers on calls, via email and face-to-face.

· Be team spirited but also be able to work on your own.

· Be ambitious, driven, and results focused.

· Have good general IT skills, proficient in excel.

· Be flexible, prepared to work hard, demonstrating both resilience and perseverance.

· Be organised with the ability to multitask and manage workload efficiently.



Why Work at Sercel Concept ?

· A history of outstanding innovation and industry firsts

· Highly intelligent co-workers committed to delivering challenging solutions

· A unique, satisfying and rewarding environment

· Competitive compensation commensurate with experience

· Flexible working – happy to discuss your preferences

· 33 days holiday with swap out programme for bank holidays plus generous leave programmes

· Range of attractive insurance and pension benefits

· Electric Car Salary Sacrifice Scheme

· Employee Assistance Programme

Job Types: Full-time, Permanent, Graduate

Pay: £30,746.00-£32,260.00 per year

Benefits:
  • Bereavement leave
  • Employee mentoring programme
  • Enhanced paternity leave
  • Free parking
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Referral programme
  • Work from home
Schedule:
  • Flexitime
  • Monday to Location: In person

Example 9

Title:Smart Operations Analyst

Department:Operations

Location:Remote

Salary:£23,162

Are you an experienced analyst, who has a good eye for detail? Do you enjoy working in a solution focused environment?

We have a great opportunity to join our Smart Operations team, where we play an integral part in the efficient running of our metering services.

What we can offer you?

We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension scheme, bonus up to 5% of salary and a health care scheme. You’ll also get the chance to work for one of the top CEOs in the UK, as voted for by Glassdoor’s 2021 Employee’s Choice Awards

We aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.

What does this role involve?

As Smart Operations Analyst, you will process exceptions which occur within Utilita’s DCC managed metering portfolio.

Day to day, you will;
  • investigate, analyse and resolve data quality issues within the metering estate;
  • liaising with other energy suppliers;
  • communicating with engineers on site to support with installation issues;
  • provide support to the business on processes associated to the maintenance of the smart estate.

Who we are looking for?

You will have a keen eye for detail and have a curious approach to understanding and resolving complex processes.

You will be confident liaising between multiple systems and databases and have excellent communication skills.

To be successful in this role you will be required to pass an enhanced security vetting process.

Please note you will be required to work on a rota covering Monday to Sunday 08:00 till 22:00

Additional benefits

· 25 days annual leave plus bank holidays.

· The opportunity to win tickets to major outdoor events with Utilita Extra –including, gigs and shows at the Utilita Newcastle, Sheffield and Birmingham arenas.

· Discounted employee energy tariffs.

· Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.

· We offer all our staff a paid volunteering day every year plus the chance to be involved in various fund-raising opportunities.

· A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.

· Death in service, twice your annual salary.

· Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.

About us

Founded in 2003, Utilita is the first – and still only - energy company created to help households use less energy, by giving them better control via digital technology, including its industry-leading smartphone app (USwitch Awards best app 2018, 2020 and 2022).

Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.

Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021.

Job Type: Full-time

Salary: £23,162.00 per year

Benefits:
  • Work from home
Schedule:
  • 8 hour shift
Supplemental pay scheme

Example 10

Security Operations Analyst

*
Want to feel truly appreciated at work?*

At Duco, we care about our employees. We believe in giving everyone a genuine voice in what we do and how it’s done, in communicating openly and honestly, and in empowering people to succeed. We believe everyone should be able to feel proud of what they do. This is one reason we have super-high Glassdoor scores and reviews.

This is especially true of our Information Security Team. We know it can be a tough job and often companies regard InfoSec as ‘necessary’ rather than ‘helpful’, but that isn’t the case for us. We see them as an integral and highly-valued part of Duco’s success. We are now growing and developing this excellent team, and where (hopefully!) you come in…

An exciting role with huge scope

The InfoSec team supports both our internal departments and our external stakeholders.

This is a high-profile role, working closely with the Head of Information Security, and will be integral in shaping the future of InfoSec within Duco.

The role will be based at our London office, where we are headquartered, but you can work from home the majority of the time. That means you can be based anywhere in the UK, as long as you’re able to commute into London once a week or so.

*
What you’ll be doing day to day: *

  • Work closely with the Head of Information Security to maintain and develop Security Operations capability
  • Manage Security Operations activity, including the design and operation of security controls
  • Develop Cyber Asset Attack Surface Management capability
  • Collaborate with technical teams to configure and maintain hardware and network security infrastructure
  • Perform security incident response and root cause analysis
  • Assess vulnerabilities and threats, and define mitigating controls
  • Implement technical Information Security policies
  • Work closely with project teams to develop new functionality and products, ensuring that Security by Design is built-in
  • Coordinate alignment with established security frameworks
  • Maintain and develop security KRIs and KPIs
  • Coordinate vulnerability and penetration test mitigation

You'll receive a fantastic reward package:
  • An excellent base salary, reviewed annually
  • A success-sharing bonus based on the Company hitting key targets, which are publicly tracked so everyone can see how we’re doing month to month
  • Healthcare cashback scheme and private medical insurance
  • Death in service cover of 4 x annual salary
  • Unlimited holiday, because we trust our people to manage their own time off
  • Flexible hybrid working options so you can balance being at home and the office
  • Option to work abroad for up to 6 weeks per country per year
  • Flexibility around working hours, as long as you’re delivering what’s needed
  • Annual allowance to help you make your own environment comfortable
  • Enhanced family leave provisions
  • Personal learning and development opportunities
  • Spot rewards, so we can say thanks when you do a really great bit of work
  • Referral bonus if we hire someone great who you’ve recommended to us
  • Employee of the Month and Employee of the Year awards

We’d love to hear from you if you have the following, but first please note:

At Duco we believe in developing potential, so we’re not necessarily looking for 'the perfect candidate' with gold medals and superpowers. If you can’t tick every single box below but think you could be great in this role, please do apply. We want to hear from you.

Essential:
  • Previous experience in a Security Operations role
  • Previous experience with cloud computing environments and container based technologies
  • Previous experience with AWS environments
  • Previous network security experience
  • Previous experience with security tooling

Ideal:
  • Good working knowledge of industry standard security control frameworks
  • Experience working with tooling to support:
  • Cyber Attack Surface Management
  • AWS resource configuration
  • Manual scanning and deployment
  • Experience developing Identity and Access Management (IAM), Single Sign On (SSO), Role Based Access Control (RBAC) and Privileged Access Management (PAM) with CIDC

Job Type: Full-time
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What does an Operations Analyst do?

An Operations Analyst is responsible for drawing recommendations for operational and systems improvements. They do this primarily through the use of statistical modelling based on a company’s collected data, including profit, sales and turnover figures, customer demographics, industry trends and more. An Operations Analyst can be employed across a wide range of industries, including finance, IT, engineering and retail. A Senior Operations Manager is employed to develop a team of Analysts within a wider statistical or data analysis department.

Operations Analyst skills and qualifications

Operations Analysts should have a keen understanding of business processes and systems alongside expert knowledge of the industry they work in. Operations Analysts also need analytical, statistical and mathematical skills to fulfil their job responsibilities. A successful Operations Analyst candidate will have various prerequisite skills and qualifications that typically include:

  • Knowledge of operational policies within the company and industry
  • Understanding of company workflows, company structures, supply chains, trading and manufacturing processes
  • Experience with statistical and mathematical models
  • Excellent knowledge of databases and programs such as Excel or Google spreadsheets
  • Communication skills to detail complex information in an easy-to-understand format
  • Ability to turn complex data and trends into visual graphs for presentation
  • Ability to source raw data through interviews with employees, customers and clients

Operations Analyst experience requirements

A successful Operations Analyst needs a minimum of two years of experience working in a statistics or analytics role. Candidates with a further two years of experience working in an operational or administrative role within a company, demonstrate an understanding of business practices and policies within their industry. Senior Operations Analysts require five years of experience working in a statistics or analytics role alongside experience leading a team and implementing company-wide operational changes.

Operations Analyst education and training requirements

Operations Analysts require a strong academic background in maths and statistics. They need basic GCSEs and A-level,s in which employers can look for strong results in maths, statistics and English. Strong results in business studies or economics are desirable too. Candidates need at least a 2:1 in an appropriate subject at degree level. Employers can look for candidates with degrees in subjects such as maths or economics. Employers can also look for candidates with a postgraduate degree, such as a master’s degree in statistics or microeconomics. Professional qualifications from the Royal Statistical Society or the Operational Research Society can also be beneficial.

Operations Analyst salary expectations

According to Indeed Salaries, the average salary for an Operations Analyst in the UK is £31,902 per year. Salary may be dependent on experience, location and company.

Job description samples for similar positions

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Operations Analyst job description FAQs

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