What does a Store Clerk do?
Store Clerks play an essential role in the retail industry. They are responsible for the overall customer experience through their attention and dealings with the customer including welcoming customers and attending to their needs. All sorts of retailers, ranging from the small village, corner shop to large chains and elite boutiques, employ Store Clerks to keep their customers happy and to drive sales. Store Clerks should be knowledgeable about the products they are selling, be able to make good recommendations and be able to attend to customer queries and requests.
Store Clerk skills and qualifications
Excellent Customer Service skills are the most important asset that a Store Clerk must possess, as it is their duty is to ensure that customers are happy. They put the needs of customers first at all times and have the ability to make shoppers feel special. A successful Store Clerks candidate will have various prerequisite skills and qualifications that typically include:
- Excellent interpersonal skills to work with colleagues, managers, suppliers and customers all day long
- Neat, presentable appearance and good hygiene
- Good listening skills for attending to the needs of shoppers
- Good verbal skills to effectively communicate with customers and coworkers
- The ability to remain calm in stressful situations, for instance, when dealing with demanding customers
- Excellent selling skills to increase company sales
- The necessary IT skills to work on a point-of-sale system
- Stamina to cope with the long hours on their feet
Store Clerk experience requirements
The level of experience of Store Clerks varies depending on the store type, specific position and employer. Whereas some candidates need previous experience in the retail industry, others may be able to secure a position with previous experience in a customer-facing environment. In some instances, Store Clerks can work without prior work experience and receive comprehensive on-the-job training.
Store Clerk education and training requirements
Typically, Store Clerks can apply without any formal training or education. As the job requires basic numerical and literacy skills, candidates may need to have the basic GCSEs in English and maths. Candidates can demonstrate their skills in sales and customer service by obtaining professional qualifications such as a Level 2 Certificate or Diploma in Retail Sales. Candidates can also acquire the necessary experience and knowledge for a Store Clerk position through an intermediate retailer apprenticeship.
Store Clerk salary expectations
According to Indeed Salaries, the average salary for a Store Clerk is £19,954 per year. The salary may be different depending on the location, position and employer.
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