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Service Manager Job Description: Top Duties and Qualifications

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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A Service Manager, or Service Supervisor, leads a company’s service department to manage customer interactions. Their primary duties include overseeing other members of the service team, developing and implementing service procedures and maintaining customer relationships.

Service Manager duties and responsibilities

A Service Manager will need to fulfil the following important duties and responsibilities to excel at their job:

  • Developing and implementing service standards and procedures for the service delivery department
  • Setting up and maintaining the service desk
  • Supervising other members of the service delivery team
  • Maintaining customer relationships and improving response and delivery times
  • Updating service methods to improve overall efficiency
  • Resolving any service problems and customer complaints
  • Conducting periodic appraisals of team members and identifying areas for improvement
  • Creating and presenting regular reports to senior management
  • Developing contracts for Commercial Contractors and Developers who have ongoing rental or purchase needs
  • Instructing customers on equipment operation, care and maintenance
  • Inspecting rental equipment on return, looking for any damage and returning deposits

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Service Manager Job Description Examples:

Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
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What does a Service Manager do?

Service Managers provide customers with all pertinent information about the company’s product or service offerings. They also manage a team of people to ensure optimum service delivery, resulting in maximum productivity and client satisfaction. Although they are not the first point of contact for customers, Service Managers possess extensive knowledge of the standards and procedures that the organisation uses. They work across a number of industries including retail, manufacturing, technology and more.

Service Manager skills and qualifications

A successful Service Manager candidate will have various prerequisite skills and qualifications for the position these include:

  • Excellent interpersonal and customer service skills
  • In-depth knowledge of industry best practices and service delivery standards
  • Strong leadership ability and team spirit
  • Excellent written and verbal communication skills
  • Attention to detail
  • Excellent organisational skills
  • Problem-solving skills
  • Working knowledge of relevant software packages

Service Manager experience requirements

Service Managers must have several years of experience in management or leadership. They should also have experience in service procedures, interfacing with customers and maintaining a service desk. Some employers prefer candidates with three or five years of experience in a service delivery role. Other experience requirements vary depending on the specific role and industry in which the company operates.

Service Manager education and training requirements

Service Managers must have at least a high school diploma or the minimum General Certificate of Secondary Education (GCSE) in English and maths, though most organisations prefer candidates with a Bachelor’s Degree in Business or Service Management. Service Managers are also required to complete on-the-job training that usually lasts about six months. In many cases, they start at an entry-level position and learn the required skills through two to five years of experience. Some companies or industries require Service Managers to have specific certifications, such as the Certified IT Service Manager (CITSM).

Service Manager salary expectations

According to Indeed Salaries, Service Managers earn an average salary of £37,024 per year. This will vary depending on the number of years of experience, the industry in which the company operates and geographical location.

Job description samples for similar positions

If you liked this job description sample and would prefer to explore samples for related roles, here are some job description samples for similar positions:

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Service Manager job description FAQs

Two chefs, one wearing a red headband, review a laptop and take notes at a wooden table in a kitchen setting.

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