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Operations Coordinator Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated 5 November 2025
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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7 min read

An Operations Coordinator, or Operations Manager oversees the departments of the business needed for its operation. Their duties include researching and planning new purchases, managing departmental budgets and contributing to future planning.

Operations Coordinator duties and responsibilities

The day-to-day tasks of an Operations Coordinator depend on the specifics of the business, but their responsibilities generally include:

  • Reviewing processes to ensure that all aspects of production are operating as efficiently as possible
  • Ensuring that all relevant legislation is adhered to such as health and safety regulations and any industry-specific best practice guidelines
  • Collecting and analyzing data to identify seasonal trends and potential growth in customer numbers
  • Ensuring that the business has the personnel and resources needed to meet demand
  • Working with members of different departments to plan for future expansion or diversification
  • Presenting reports to internal and external stakeholders

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Operations Coordinator Job Description Examples:

Example 1

KH Plant Training is a dynamic, high productivity construction company with its own 5 acre on site training venue delivering a vast range of training and testing on its very own plant machinery as well as the delivery of high quality health and safety courses.

This company is looking to grow their team as a result of continued expansion and investment to ensure high quality service and delivery is maintained both to new and existing clients.

This current role is a dual role leading on the companies accounts and supporting the wider business with day to day bookings, communicating with prospect and existing clients and assisting with government funding paperwork.



The ideal candidate for this role would be someone who has previous experience of construction and/or training background, who has some previous experience of accounts receivable, accounts payable and other daily finance tasks. Ideally with previous experience of using a client management system (CRM)

Responsibilities:
  • Reconciliation of bank accounts including payable and receivable
  • Processing of customer sales invoices
  • Credit control, including chasing of debts
  • Processing and entering data on companies bespoke CRM system
  • Liasing with company accountant for financial records and information

Candidate requirements:



· Previous experience of working in a similar finance/accounts role

· Previous experience of Xero (desired)

· Confident in using Microsoft Excel and using company CRM system

· Strong communication, interpersonal and IT skills

· Proactive team player

· Reliable and trustworthy

· Attention to detail for maintaining accurate records

Benefits

· Free onsite parking

· Health & wellbeing programme

· Salary reviews

· Contribution based pension

· Progression opportunities

· Opportunities to attend Social events

Job Type: Full-time

Pay: £23,000.00-£28,500.00 per year

Benefits:
  • Company events
  • Company pension
  • Free parking
  • Health & wellbeing programme
  • On-site parking
Schedule:
  • Monday to Friday



Experience:
  • Accounting: 1 year (preferred)
  • bookkeeping: 1 year (preferred)


Work Location: In ID: KHP01

Example 2

We have an exciting role within CTBO for an Operations Co-Ordinator to join our team. This is to work in line with a growing client so we quickly need to fill this role to ensure we can keep providing a great service.

Working Patterns
Working from home and the office, as per our flexible hybrid working practice, you will need to be able to work independently and in a team to manage all aspects of the role.

  • You will be required to work in the office a minimum of 3 days a week, working at home 2 days a week.
  • The working hours are 9am to 5pm, Mon – Fri but we may need the applicant to be flexible as our onsite staff may have queries outside of these hours

Key responsibilities

  • Be a professional point of contact to our client for all their requests
  • Handle all aspects of co-ordination between the Client Team and both internal and external teams
  • Excellent communication skills and ability to manage stakeholders across all levels
  • Work to ensure all projects are handled and delivered successfully ensuring that all risks, issues and dependencies are identified managed and mitigated
  • Create es against work requests
  • Fulfil resource requests using locational information
  • Ability to understand costs of oversea travel and create es accordingly
  • Provide accurate costings against projects
  • Ensure company processes are followed at all times by demonstrating best practice
  • Collate and create job packs for projects
  • Check and compile completed job packs
  • Sourcing and procurement of equipment as needed

Technical skills

We, at CTBO, strive to be a paperless office so using Windows packages such Microsoft Office, Teams, Sage, and other cloud based packages is required to help us in that goal. You must be confident in learning and using software as needed as well as having a strong foundation to work from.

We will be looking for the applicant to stretch themselves to using drawing packages such as Stardraw and Autocad to create drawings for projects.

Desirables

  • Strong geographical knowledge
  • Proficient in basic maths
  • Strong IT skills (AutoCAD experience is an advantage)
  • You will be able to effectively manage multiple priorities and have a good eye for detail

What we are looking for in you

  • Excellent communication skills
  • Approachable and friendly
  • Ability to work on own initiative as well as a team
  • Proven customer service skills
  • Problem solving skills
  • Have a ‘can do’ attitude to challenges

Job Type: Full-time

Salary: £20,000.00 per year

Benefits:
  • Work from home
Schedule:
  • Day to Friday

Example 3

At SMS environmental, we focus on competence and innovation, we therefore look for the best and most diverse talent of today and tomorrow. SMS Environmental has an opportunity for an enthusiastic and organised administrator to work in our Risk Assessment Department. Working as part of a small and friendly team the role is key to being the first point of contact for all risk assessors.

SMS Environmental is a respected provider of Legionella Water Testing and treatment services across the UK with offices in Cardiff, Derby and Glasgow.

At SMS Environmental we recognise that people are at the heart of our business. That’s why we aim to recruit and retain the best and offer challenging and rewarding opportunities.

As an accredited ‘Investors in People’ organisation, all successful applicants will receive comprehensive personalised support to enable them to achieve their goals, at SMS we focus on the individual potential of our employees, and help to nurture their career.

The job is based at our prestigious office on the Harwell Campus in Didcot. This is a key role that needs an organised and meticulous approach. The ideal applicant will come from a customer service environment and have excellent communication skills.

About SMS Environmental

SMS Environmental is a respected provider of Legionella Water Testing and treatment services to a range of clients across the country. This is compliance driven and all work must be completed on time and recorded accurately.

The key responsibilities are:

  • Co-ordinating the booking of Risk Assessor visits to client premises
  • Contacting all sites to advise and confirm attendance date
  • Using Gmail calendars to advise of their work in advance
  • Handling ad-hoc queries from clients and staff
  • Assisting colleagues to cover absences
  • Keeping in house systems up-to-date with work completed.
  • Collating Data
  • Attend meetings as requested by the Risk Assessment Management Team

Key Skills
  • Good organisational and time management skills
  • Previous experience in a planning or scheduling environment within a service industry
  • Friendly and efficient communication skills both written and, on the telephone
  • Computer literacy and accurate data entry
  • Good geographical knowledge an advantage to assist in planning routes for engineer visits an advantage
  • Good team player with a can-do attitude

Benefits:
  • Competitive salary
  • 30 days holiday including bank holidays
  • Auto enrolment Pension scheme
  • Free car parking
  • Hours – 9.00am to 5.00pm with 30 minutes for lunch
  • Employee Assistance Plan

Extra bonus holiday for birthday on completion of 2 years service

We are an equal opportunities organisation and we welcome applications from all sections of the community. SMS Environmental will assess applications only in accordance with the candidate’s merits, qualification and ability to perform the relevant duties required by the particular vacancy.

Job Types: Full-time, Permanent

Salary: £18,000.00-£23,000.00 per year

Schedule:
  • 8 hour shift
  • Monday to Friday

Ability to OX11 0RA: reliably commute or plan to relocate before starting work (required)

Example 4

Operations Coordinator

Headspace Group

Headspace Group provide flexible workspace to fast‐growing, tech, creative and media businesses. We are a young organisation with a unique spin on shared workspaces.

We are looking for a talented, driven and passionate Operations Coordinator. The role will be based predominantly at our beautiful building in Farringdon however there may from time to time be a requirement to visit our London sites.

Role:

To provide a consistently high standard of customer service to internal and external clients and support the Operations Manager with the day‐to‐day running of all operational aspects of the building. The ideal candidate will be responsible for ensuring that the workspace is fully operational, looking at its best at all times, and that all processes are running smoothly and efficiently. The role would suit someone who has a creative flair, a keen eye for detail and enjoys getting involved in the finer points of the job.

Responsibilities will include:

  • Make sure reception is always manned accordingly and well presented
  • Support of the day-to-day running of operational aspects of the business
  • Daily housekeeping checks and maintaining the aesthetics of the building
  • Contractors management
  • Manage and maintain relationships with suppliers
  • Involvement in monthly ad hoc services billing
  • Promote and comply with Health & Safety policy and procedures
  • Weekly reports to the Operations Manager
  • Assist in training new members of staff on all systems and procedures within the operational function
  • Carryout move-ins and move-outs of new clients, including but not limited to: IT patching, desks layout arrangement, keys, access fobs, alarm codes, inventories etc.
  • Manage and setup clients’ IT and telecoms.
  • Setup meeting rooms and event space (layout, catering, AV equipment)
  • Stock checks, ordering supplies and audits.

The Requirements:
  • Proactive hands-on approach to work, no activity is beneath you
  • Experience of a client-facing service role with great customer service
  • Ability to think on your feet and make sound and considered decisions
  • Great planning, organising and multitasking skills
  • Excellent written and oral English language skills
  • Drive to progress within the role

Our company culture gravitates around five simple values: Playful, Inspiring, Energetic, Real, Reliable. All our teams must embrace these values and live by them in supporting our clients and our teammates.

What you’ll get out of it:
  • Work closely with key decision makers in the business
  • Work amongst Farringdon’s best entrepreneurial tech and creative businesses
  • Be part of a fast-growing scaleup company with a great culture, and have the chance to contribute the future of the business
  • Competitive salary and great employee benefits
  • Training and development
  • Work with a fantastic and proactive team.

Job Types: Full-time, Fixed term contract, Temporary contract
Contract length: 12 months

Benefits:
  • Additional leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Life insurance
  • Private dental insurance
  • Private medical insurance
  • Referral programme
  • Wellness programmes
Schedule:
  • 8 hour shift
  • Monday to Friday
  • No weekends

Ability to EC1N 8BA: reliably commute or plan to relocate before starting work (required)

Example 5

Tour Operations Coordinator

Edventure Travel

Somerset/Dorset with working from home

About us

Edventure Travel is a school travel operator based on the Dorset and Somerset border and was founded in 2017. We offer bespoke school trips all over the world, with a focus on European Tours.

As a relatively new company you will be joining an ever growing business with opportunities to progress and develop with the company.

About the role

In this role you will be responsible for the administration of group bookings from start to completion of the tour. You will have your own accounts to look after and maintain.

Key Role Responsibilities

  • Liaison with the group leaders and teachers. You will be their tour manager from start to finish and need to build long-term relationships to understand their tour objectives.
  • You will also need to invoice and collect monies from schools, collate passenger information, rooming lists and meal requirements, all whilst maintaining the highest possible customer service.
  • Booking all travel arrangements including transport (such as flights, ferries and coaches), entrance tickets, restaurant reservations and hotel arrangements. It is important to build good relationships with suppliers all over the world.
  • Producing final tour itineraries with all booking information, tickets and reservations for the group leader.
  • Collecting post-tour feedback and ensuring the effective retention of clients.
  • Duty phone cover on a rota-basis when tours are on the road.
  • As a smaller company you could also be involved in other areas when needed, including dealing with health an safety audits, updating marketing materials, social media and the website. There may be opportunities to travel within the UK and overseas to meet with suppliers and accompany group leaders on tour.

Essential Skills Required

  • Experience of delivering exceptional customer service
  • An interested in travel and tourism
  • Problem solving ability and a ‘can do’ attitude
  • Ability to effectively manage and prioritise workloads autonomously
  • Strong influencing and team working skills, able to build and maintain trusting relationships with both clients and colleagues
  • IT Literate with knowledge and experience of using MS products (Word, Excel, Outlook)
  • Strong accuracy and attention to detail

Desirable Skills

  • Previous travel industry experience
  • Knowledge of a foreign language (French, German and Spanish)
  • Microsoft Access knowledge and database management
  • Health and Safety auditing experience

What we offer…

  • Work remotely and from home with occasional visits to the office for meetings and clerical work
  • Extensive learning and development opportunities including travel to key destinations to gain first-hand knowledge of products and services
  • Friendly work environment
  • 25 days annual leave plus bank holidays (pro-rata for part-time)

Job Type: Full-time

Salary: £23,000.00-£28,500.00 per year

Benefits:
  • Casual dress
  • Work from home
Schedule:
  • Monday to Friday



Education:
  • GCSE or equivalent (preferred)

Experience:
  • Customer service: 2 years Location: Remote

Example 6

Come and join the world’s leading luxury travel brand

Our Europe Destination Management Company (DMC), based in Cheltenham (UK) is recruiting passionate individuals to play a pivotal role in our ambitious plans for the future.

The role of a Travel Operations Coordinator is to ensure all the necessary operational arrangements are in order to successfully deliver our bespoke luxury European holidays to a global client base.

The ideal candidate will have a background within the travel industry, although individuals with transferable skills for other industries will also be strongly considered. Above all we are looking for candidates with a positive, ‘can-do’ attitude

Summary

  • Take over tailor-made tour files at confirmation stage in order to make all necessary operational arrangements in order to successfully deliver programmes
  • To liaise closely with team members and tour directors, establishing a timed schedule for each programme
  • To accurately book all services required for the successful operation of a tour within budget and agreed timeframe - making hotel and transport reservations, booking local guides and group visits to places specified in the itinerary, restaurants, train tickets etc.
  • To identify, negotiate and implement reductions in operational costs and more favourable terms & conditions with suppliers
  • To provide accurate reconfirmations and tour documentation to all suppliers, including tour directors
  • To provide tour directors with tour expenses in good time
  • To prepare and provide final invoices for each tour
  • To ensure the emergency ‘Bible’ contains all necessary information for the provision of an emergency service
  • To help resolve problems which may occur during the course of a tour
  • To provide emergency mobile telephone service on a rota basis
  • To maintain professional relationships with all suppliers, tour directors, colleagues and clients at all times, including face-to-face sales and operations meetings.

Desired Skills-Set:
  • Excellent organizational skills and attention to detail
  • Excellent command of the English language, spoken and written, including creative writing
  • Good level of geographical and general knowledge
  • Up-to-date knowledge of Outlook, Word, Excel
  • Is a positive member of the team
  • Demonstrates adaptability
  • Offers solutions and focuses on improvement
  • Produces a high quality and high volume of work
  • Takes pride in delivering the best client experience
  • Achieves objectives

Why work for A&K

The induction at A&K Europe includes an extensive period of structured learning and development lasting up to six months. After six months with the Company, you will become eligible for an A&K familiarisation trip. Where possible would aim to send you on a domestic or European trip within twelve months, however this will be subject to availability and business needs. You may have the opportunity to work from home as part of our hybrid working from home/office model.

What makes A&K a great place to work is the people. It’s our people who foster the supportive environment that will make you proud to work for us. There will also be an opportunity to progress your career – not just in the UK, but as part of our global business.

We’re also a company that makes a difference. Abercrombie & Kent Philanthropy (AKP) has supported local communities around the world for the past 40 years, and we were recognised by Which? for looking after our clients during the pandemic.

Sixty years after Geoffrey Kent founded Abercrombie & Kent, we’re still setting the standard for adventurous, luxury holidays. The business comprises of international Tour Operations Offices (TOCs) and Destination Management Companies (DMCs) with 55 offices worldwide and an unmatched network of connections across the globe.

Job Type: Full-time

Salary: From £20,000.00 per year

Schedule:
  • Monday to Friday

Ability to GL50 3LG: reliably commute or plan to relocate before starting work (required)

Example 7

Who we are?

We’re Ardent, and we’re First For Safety. Since 1993, our solutions have kept people safe in some of the world’s most challenging environments.

Every day, we work to protect human life and business assets. Our systems protect workers everywhere, from quarries to buses to the factory floor and beyond. We’re committed to continual innovation, creating bespoke solutions that consistently optimise operator confidence and mitigate commercial exposure.

Our values are simple but important to us. Our team is highly collaborative and we believe in challenging ourselves, doing the right thing, and working as one team. We are a market leader and constantly focus on delivering the best possible service for our customers.

If you share these values, then our team could be the perfect fit for you. It’s an exciting time to join our business as we evolve to meet the future needs of heavy plant, machinery, and zero emission vehicles. Below, you can find more information about our current vacancy and its role within Ardent.

As part of our customer delivery department, you’ll be focused on ensuring that our engineers and direct customers are equipped with the products and resources they need to install and service our vehicle protection solutions both nationwide and overseas. You’ll be both self-motivated and a team player, collaborating with colleagues across our 4 global locations, to ensure that Ardent maintains its reputation for doing the right thing for its customers and being an easy organisation to do business with.

Based at our head office in North Yorkshire, you’ll work in a fast-paced and dynamic environment, working to efficient process methods whilst flexing and adapting to meet the ever-changing demands of our customers and contributing to making the supply chain run smoothly.

What we can offer you:

  • Professional growth and development
  • Enhanced holiday entitlement, increasing with years of service
  • Teambuilding/company events
  • Higher lever pension contribution
  • Increased earning potential through overtime and a tiered pay structure
  • Access to a Health Shield plan
  • Occasional remote working considered

What we’re looking for:

You’ll be self-motivated with a great work ethic and a positive can-do attitude. You’ll be an effective communicator with good attention to detail and ideally, you’ll have had experience in project management or logistics. You’ll have a pragmatic approach to resolving challenges and be driven in owning your responsibilities and striving for growth and being an integral part of advancing the business forward.

Role Overview:

Project Management

  • Send confirmation emails including RAMS and insurance documents
  • Organise accommodation for any engineers working outside of their area
  • Liaise with subcontractors and e customers as required
  • Ensuring handover documentation is sent and recieved
  • Work with all stakeholders to ensure delivery meets customers’ requirements and expectations
  • Raise ations to customers
  • Price completed jobs (servicing, additional works, post fire callouts, post discharge callouts etc) and issue invoices for works
  • Send reports to customer and request purchase orders

Callouts/Servicing/Additional Works

  • Provide estimates for callouts where possible
  • Plan resources and liaise with customers to arrange dates, times and locations for callouts, services and additional works to repair systems
  • Help customers to troubleshoot and/or direct them to the technical team when applicable
  • Rearrange any work disrupted by callouts and communicate this to the customers
  • Liaise with customers about additional works es ie chasing approval for ed works
  • Secure POs prior to attendance
  • Arrange necessary resource and supply of stock for engineers

Process Warranty Jobs

  • Price jobs and process in NAV
  • Investigate parts, labour and mileage to calculate accurate cost impact to the business
  • Liaise with Technical and Engineers to ensure claim is valid and within warranty
  • Raise and update NCRs with all relevant information to support the claim

Operations Support

  • Cleansing data within the CRM system, inactive assets, service status.
  • Setting up sites and customers
  • Quote support for additional works – if required liaise with technical to ensure e accuracy
  • Assist manager in process improvement – observing issues or non efficient processes, presenting desired resolutions and plan for improvements, testing and communication to necessary stakeholders
  • Escalate to manager ‘friction points’ between stakeholders eg sister departments or customers – observing issues or non-efficient processes, present desired resolution, what actions they have already taken to aid improvement and work with stakeholders to action necessary improvements

Job Types: Full-time, Permanent

Salary: Up to £26,000.00 per year

Benefits:
  • Company pension
  • Cycle to work scheme
  • Referral programme
  • Wellness programmes
Schedule:
  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
Daily cleaning schedule, and visitors to site restricted to a minimum.

Ability to YO51 9NR: reliably commute or plan to relocate before starting work (required)
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Create a culture of innovation
Download our free step-by-step guide on encouraging healthy risk-taking
Get the guide

What does an Operations Coordinator do?

Operations Coordinators enable businesses to improve efficiency, streamline their processes and ensure that each department is meeting its production targets. Operations Coordinators are responsible for capacity planning and for productivity analysis with the aim of improving performance. They manage the personnel, services and processes that ensure the organisation’s success. Operations Coordinators collect data, analyse figures and create reports for management and other stakeholders. They manage personnel and resources to ensure that company targets can be met and they work with a number of departments to ensure that efficiency is maximised.

Operations Coordinator skills and qualifications

Operations Coordinators need to have a wide range of different skills to ensure that the business runs smoothly and that any problems are identified and resolved as quickly as possible. A successful Operations Coordinator candidate will have various prerequisite skills and qualifications that include:

  • Excellent communication and interpersonal skills
  • Strong time management skills and the ability to prioritise their workload and multi-task effectively
  • A methodical approach to planning workloads with problem-solving skills
  • Leadership skills that will help them to make changes across the organisation when required
  • Ability to work under pressure and complete tasks to tight deadlines
  • Project management skills such as delegation
  • Excellent computer skills including expert spreadsheet and data management skills

Operations Coordinator experience requirements

The level of experience required for an Operations Coordinator will vary depending on the size of the business and the scope of the role. For smaller organisations an Operations Coordinator may be a largely administrative position, suitable for candidates who have completed an internship or with office experience and therefore there would be no role- or sector-specific experience.

Larger companies however, may need an Operations Coordinator who will do high-level tasks and needs to have several years of experience in a similar role. They may have a strategic role that requires extensive experience of troubleshooting processes, improving efficiency and eliminating waste.

Operations Coordinator education and training requirements

An Operations Coordinator usually has a degree in business administration, communication, management or a similar discipline, but some start with an internship or other relevant experience. Applicants who have worked with the public will have the necessary interpersonal skills to succeed as an Operations Coordinator. Senior Operations Coordinators typically have quality management training such as Six Sigma training or ISO certification.

Operations Coordinator salary expectations

According to Indeed Salaries, the average salary for an Operations Coordinator is £23,418 per year. This varies depending on the level of experience, seniority, the industry and the location.

Job description samples for similar positions

If you are recruiting for a role but Operations Coordinator isn’t quite the job description you need, then have a look at these similar jobs:

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Operations Coordinator job description FAQs

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