What does a Customer Service Assistant do?
Customer Service Assistants play an important role in ensuring that a company’s customers are satisfied and happy. They are often the first point of contact for customers and act as a valuable interface between a company and its client base. Customer Service Assistants are a fundamental function of most companies and institutions and can work in a variety of settings, including a shop floor, call centre or at a helpdesk in a company’s offices. Their duties include a range of customer-oriented tasks, which they may perform over the telephone, in person or via email or web chat.
Customer Service Assistant skills and qualifications
The job of a Customer Service Assistant involves interacting with customers throughout the day. In addition, these employees often serve as the main point of contact for a company’s client base they therefore need to have excellent customer service skills. To ensure that customers receive the best possible service, it’s important that Customer Service Assistant candidate will have various prerequisite skills and qualifications that typically include:
- The ability to actively listen to customers so they can adequately gauge and address their needs
- Excellent verbal communication skills to clearly share and relay information
- Computer literacy, including knowledge of relevant software packages, such as CRM systems
- The ability to remain calm and polite when dealing with complaints or challenging clients
- Strong problem-solving skills to determine the best possible solutions for client issues
- Good command of the English language
- Presentable appearance and good hygiene in customer-facing environments
Customer Service Assistant experience requirements
The level of experience a Customer Service Assistant needs varies depending on the position. Some employers may be willing to hire candidates with no previous experience and provide them with comprehensive on-the-job training. In contrast, others may ask that candidates have experience working in a customer service environment. Depending on the position, candidates may need to show call centre experience or knowledge of relevant software programs. In the event that the job requires technical expertise, such as an IT helpdesk position, candidates will likely need experience in that field.
Customer Service Assistant education and training requirements
There are no fixed education or training requirements for this occupation. However, employers often require that candidates have a few GCSEs, including English and maths, to prove they have adequate literacy and numeracy skills. There are many available courses that candidates can complete to develop their professional skills and knowledge in the field. Examples of relevant courses include a Level 2 Certificate in Customer Service or a Level 2 Certificate in Contact Centre Operations. It’s also possible to gain relevant experience and skills in the field through an intermediate or advanced apprenticeship in customer service.
Customer Service Assistant salary expectations
According to Indeed Salaries, the average salary for a Customer Service Assistant in the UK is £6.71 per hour. Salaries vary, based on factors like location, industry, experience, and employer.
Job description samples for similar positions
If this job description doesn’t adequately describe the job opening you have, here are a few job description samples of similar positions to consider:
*Indeed provides this information as a courtesy to users of this site. Please note that we are not your recruiting or legal advisor, we are not responsible for the content of your job descriptions, and none of the information provided herein guarantees performance.
