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Sales Support Specialist Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated 5 November 2025
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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7 min read

A Sales Support Specialist, or Sales Operations Specialist, helps customers through the sales process. Their duties include answering customer queries, delivering after-sales information and updating customer records.

Sales Support Specialist duties and responsibilities

Sales Support Specialists guide customers through every step of a sale and help resolve issues or concerns that customers may have. Other duties and responsibilities of a Sales Support Specialist may include:

  • Answering questions from prospective customers about online purchase process
  • Tracking orders and investigating shipping delays for customers waiting on products
  • Answering questions from existing customers with faulty or unwanted products
  • Processing customer sales, refunds and returns
  • Performing data entry duties with regards to sales figures, metrics and other key data
  • Reporting unusual activity to supervisors
  • Updating customer records with new contact details and notes on support interactions
  • Referring complex cases to Sales Support Manager
  • Making follow-up contact to inform customers of new or improved products

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Sales Support Specialist Job Description Examples:

Example 1

i2 Group, a Harris Computer company, are recruiting a Sales Support Specialist (Inside Sales) to join the team on a remote permanent basis.

The i2 Sales Support Specialist (Inside Sales) will drive new sales opportunities through inbound lead follow-up, cold calls and emails. Working closely with the inside sales team lead, supporting i2 direct and channel sales teams to route qualified opportunities to the appropriate sales executives for further development and closure

Responsibilities

  • Drive revenue through new customer acquisition from customer centric, value selling of the i2 intelligence analysis portfolio into your customer base.
  • Work closely with the i2 Channel leaders and support sales via the i2 Channel Partner ecosystem
  • Route qualified opportunities to the appropriate teams for further development and close
  • Source new sales opportunities through inbound lead follow-up and outbound emails campaigns
  • A good team player who will work closely with other i2 teams including Technical Sales, professional services, Marketing.
  • Research accounts, identify key players and generate interest
  • Perform effective online demos to prospects
  • Recognise emerging market trends, engaging closely with Product management to align new i2 products with customer business problems

Qualifications

  • Proven inside sales experience with ability to drive the sales process from plan to close
  • Track record of over-achieving a
  • Proficient with corporate productivity and web presentation tools
  • Experience working with [website] or similar CRM
  • skills Excellent communication skills, both verbal and written, including the ability to present complex technical topics
  • Strong listening and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Thorough understanding of various routes to market including sales through a strong channel partner ecosystem

About i2 Group

Our intelligence analysis software tools help analysts transform data in real-time enabling customers to better leverage data and to detect, disrupt and defeat sophisticated threats. Customers are better able to track critical missions across law enforcement, fraud and financial crime, military defense and national security.

i2 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. i2 is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job Types: Full-time, Permanent

Salary: £25,000.00-£30,000.00 per year

Schedule:
  • Day to Friday

Example 2

Sales Support Specialist

We are seeking an experienced Sales Support Specialist to join our team. In this role, you will play a critical part in providing valuable support to our sales representative and effectively responding to customer and prospect queries.

The ideal candidate should possess experience in sales and customer service, an interest in sports ground care is desirable however, full training will be given. Strong teamwork and interpersonal skills are essential for success in this role along with organisation and time management skills for ever changing priorities in this fast-paced position.

By utilizing your expertise, you will contribute to the development and maintenance of positive customer relationships, while ensuring the smooth operation of our sales team. Join us and make a significant impact on our sales efforts and overall success in our Sports and Horticultural department.

The role will be full time 37.5 hours per week in our Head Office in New Milton. ​

​What you’ll get

Join us and you’ll be rewarded with more than a great career and an exciting future. In addition to a competitive salary, you’ll also get to take advantage of a wide selection of benefits.

We're sure you don't need convincing, but here's some information about the perks of working with us...

  • ​Pension contribution
  • Full company induction with ongoing support and training
  • Personal development package
  • Bonus at every level
  • Long service awards
  • Additional support packages for paternity and maternity
  • A growing holiday allowance staring at 22 days rising to 25 days based on length of service
  • And of course, discounted products and services.

Normally, we get together a couple of times a year to talk about the business, followed by a great big summer party!

We’re also really proud of our Employee Assistance Programme which provides support and advice 24/7 on a wide range of issues as well as counselling services and easy confidential access to lots of useful information.



We take hiring the right people pretty seriously. People who do really well at NMSB tend to have strengths in some specific areas and those qualities are what we look for at every stage of our recruitment process. From your CV through to the final meeting with one of our Chiefs, it's all about showing that you've got what it takes in spades.

When we're old and grey, we want to be able to look back and be really proud of the business we helped create. We think the best way to achieve this is by living the values that are closest to our hearts. Our three values reflect what we are, how we do things, and where we want to be.

We Invest

We are Dynamic

We have Integrity

What we’re looking for

We’re always on the lookout for talented people to come and join us here at NMSB but have you got what it takes to join us? We are looking for people who:

  • Gets resultsWe recruit people who get great results for themselves and others and have a sense of personal responsibility for their part in NMSB’s bigger goals.
  • Have dynamism We look for people who raise their game, who take accountability for their own development and stay curious, bring fresh ideas and strive to continuously improve.
  • Are a team playerWe want people who are great at building relationships, supporting each other’s ideas and efforts and respecting the value the team can bring.

Job Type: Full-time

Salary: £24,500.00 per year

Schedule:
  • Monday to Location: In person

Example 3

Main Responsibilities

The Sales Support Specialist works closely with the National Account Managers and will carry out the following functions:

Sales Activity

  • To develop a detailed understanding and knowledge of the company’s manufacturing process, its capabilities and capacity, the key variables used in producing a ation for any requested product.
  • To manage the requirements of nominated customers
  • To take responsibility to for briefs from external sales team projects and ensure agreed actions are coordinated within the business.
  • To Event all projects and work/communicate with NPD/Design and the sales team in responding to Customer
  • To ensure that all Events (or briefs) are followed up and maintained all through the development process to conclusion.
  • To obtain and update forecast data from your customer base on a weekly/monthly basis and use this information to proactively prompt them for orders.
  • To process product estimates and ations through events within Shuttleworth and where appropriate seek / confirm pricing with National Accounts Managers or Sales Director.
  • To collate details on any new product requests from Customers, to produce an estimate on proposed product, on approval to e price back to customers.
  • To manage new job meetings with Planning, Production and Purchasing to confirm timings and production dates for supply of product to customer.
  • To review breakdown of costings on major customers ongoing products to revise and or enhance margins where possible.
  • To maintain regular contact and create close working relationships with all key internal account decision makers for those accounts for which responsible.
  • To liaise regularly with Design, Planning, Purchasing and Production to ensure business understand supply status with accounts and timescales on any new developments.
  • To achieve and review personal objectives as agreed with the Customer Services Manager on a monthly basis.
  • Proactively contact new customers to conduct research and determine where there is potential for new Huhtamaki BCP Products
  • Accompany External sales team in customer visits as and when required
  • To record and investigate root causes of OTIF failures

Teamwork
  • To develop and maintain good communication and working relationships with internal and external customers
  • To demonstrate support for the CS Supervisor and lead by example to the team, promoting teamwork and contributing to the overall achievement of departmental objectives
  • To assist and support peer group and provide a positive, working example to the rest of the team through these effective relationships.

Planning & Organising
  • To maintain customer records, estimates, ations and events linked to each customer on the in house system.
  • To establish product pricing based on detailed and confirmed customer specifications, based on agreed material costs, agreed production run speeds, defined production quantities and defined number of products per sheet.
  • To review product pricing with the external sales team and review with customer at appropriate times based on any significant movement in key variables and where possible maximise contribution.
  • Ensure major customers provide regular and updated forecasts on demand by product line and liaise with Sales support and planning to ensure these are processed in line with required delivery date.
  • R&D project work (e.g. assisting with new product development both customer led or conceptual)

Knowledge & Understanding
  • To continually seek to learn, understand and follow company policies & procedures
  • To proactively continuously develop and maintain knowledge, understanding and awareness of company’s products and processes.
  • To develop and foster the shared values of the company.
  • To continually seek to develop commercial awareness and the wider implications on actions and decisions internally & externally.

Development and Administration

Making an input to day-to-day company administration and general ‘housekeeping’

Job Type: Full-time

Salary: Up to £24,000.00 per year

Additional pay:
  • Bonus scheme
Benefits:
  • On-site parking
Schedule:
  • Monday to Friday

Ability to BB1 2JT: reliably commute or plan to relocate before starting work (required)

Example 4

Position Summary:

The Sales Support Specialist will play an important role in supporting independent Retail Customers, National Accounts, Sales Agents and Distributors, ensuring the order processing runs smoothly from order placement through to order delivery. Day-to-day the Sales Support Specialist will manage assigned account orders and coordinate packaging and shipping instructions to ensure the business meets the customers’ requirements. This role will also coordinate the exchange of information with Sales Agents to ensure prices, product data and images are available and can be set up with Agents and retailers systems.



ROLES AND Responsibilities:

Order Management
  • First point of contact for retailers for all supply chain and order queries.
  • Process orders and dispatch to the warehouse.
  • Coordinate packaging requirements to ensure order is packed to customer requirements.
  • Complete Key Account ‘New Product’ set up forms and detailed product information, pricing and shipping dates.
  • Manage and upload product data onto customers’ database application and submit hard copies where applicable.
  • Complete and check shipping paperwork and correctly invoicing all orders per guidelines.
  • Responsible for reviewing customer’s supplier manuals and liaising with other departments and the warehouse to ensure we are compliant.
  • Understand testing requirements required by each key account and obtain reports from the production team when required.
  • Manage all returns and credit queries and discuss with Accounts on the best method to process transactions.
  • Attendance at key European trade shows may be required.

Inventory Management
  • Organise samples for key accounts and ensure these meet the customers selection deadlines and are re-called where necessary.
  • Manage forecast orders by reviewing inventory availability against customer forecasts.

Communication
  • Support the Sales Director in all account queries and order status.
  • Have regular contact with customer merchandising teams to support them on status of orders inventory availability and forecast.
  • Work closely with the Team Leader and Sales Support team in the UK.

General
  • Undertake project work as directed and guided by the Management Team.
  • Travel to the trade shows may be required as needed. Associated expenses will be reimbursed according to employment agreement terms.
  • Ad hoc duties as assigned.
  • Responsible for personal continuous professional development and staying up to date with changing Health & Safety law, best practice and knowledge of company activities.

Knowledge Areas

To succeed the Sales Support Specialist must have:
  • At least 2-3 years’ experience in a similar sales support role working with retailers and key accounts in Europe.
  • Strong project management and communication skills.
  • Customer orientation and ability to adapt/respond to different types of personalities and cultures.
  • Strong problem solving ability
  • Ability to multi-task and manage competing priorities.
  • Attention to detail and impeccable organisational skills.
  • Flexible approach to work and able to change focus quickly as events demand.
  • Proven ability to create and maintain great working relationships at all levels of the company.
  • Good working knowledge of Google Docs and Microsoft Office including intermediate level of Excel.
  • Experience of Netsuite advantageous.
  • Understanding of EDI or comfortable learning new systems.
  • Excellent interpersonal and customer service skills.
  • Strong written and verbal communication skills.
  • Fluency in English is a critical requirement, knowledge of another European language is ideal, especially French.

Job Type: Full-time

Pay: £25,000.00-£27,000.00 per year

Benefits:
  • Casual dress
  • Company pension
  • Employee discount
  • Life insurance
  • Work from home
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday



Education:
  • GCSE or equivalent (preferred)

Experience:
  • Customer service: 2 years (required)


Work Location: In ID: *Cover Letter is required for submission to be considered

Example 5

Due to continued success and expansion, Northern Ireland’s largest digital printer, Northside Graphics Limited is looking for a new member for their office based Sales Team.

Experience in the print sales arena is NOT Essential but preference will be given to someone with experience in the Print industry.



We are looking for someone with a proactive, dedicated, hardworking approach combined with the right attitude.



This position would suit anyone with any experience in a sales environment.



Full training will be given to the right candidate.



Job Purpose
  • To prepare es and orders for customers.
  • Respond to customer requests.
  • Support the external sales team.
  • To contact customers and follow up on orders to evaluate levels of customer satisfaction.



Responsible to Sales Director

Commencement ASAP

LocationBelfast

Salary Negotiable, depending on experience



Summary of Main Tasks and Responsibilities
  • Preparing es for customers based on their specifications and requirements.
  • Processing and following up customer orders.
  • Ensure that all customer enquiries etc. are followed up and dealt with promptly and effectively.
  • Update computer system with amendments to enquiry/order/job specifications and maintain and update customer records
  • Complete all daily/weekly/monthly KPI reports as required
  • Support external sales reps as required
  • Be driven to achieve and maintain top quality customer service levels at all times



Additional Accountabilities
  • Answer incoming telephone calls.
  • Make outgoing calls to customers - not cold calling.
  • Provide assistance and support to other members of the sales team as may be necessary to meet customer demands.
  • Provide regular structured feedback to enable constant improvement of product and service levels.
  • Ensure that all work carried out is in line with the company’s strive for continuous improvement.
  • Implement and maintain best practice in communication at all times with customers and colleagues.
  • Any other reasonable duties as required, or at the request of management.
  • Career advancement opportunities may exist to the right candidate.





Essential Criteria


  • Physical Attributes
  • Confident communicator, especially when using the telephone
  • General good health
  • Personable
  • Professional in appearance, attitude and behaviour



Qualifications

Good general level of education including a minimum of GCSE’s at “C” or above including Mathematics and English Language.



Experience & Skills

At least 1 years’ experience of working in an administrative/sales/ customer service environment.

Evidence of providing exemplary service to customers.

Can demonstrate a high level of competency in the following areas:
  • Multiple element project management
  • Carrying out administrative duties
  • Verbal and written communication
  • Accuracy and attention to detail
  • Numeracy
  • Well organised with the ability to prioritise
  • Meeting targets and achieving deadlines
  • Problem solving
  • Interpersonal skills

A good working knowledge of Microsoft Office packages (particularly: Outlook, Word, Excel)



Personality & Disposition
  • Personable, self-motivated, positive, enthusiastic, willing and a ‘can do’ attitude
  • Motivated by achievement of results and providing a high level of service to all customers
  • A team player with the ability to work on own initiative
  • Ability to co-ordinate multiple element projects involving suppliers, colleagues and clients
  • Logical and systematic with scrupulous attention to detail
  • Flexible, co-operative and welcomes change
  • Happy working in a busy environment with a pragmatic approach to handling pressure
  • Be a fast learner





Desirable Criteria



Experience in using a computerised Management Information System.

Job Types: Full-time, Permanent

Pay: £23,847.00-£24,922.00 per year

Benefits:
  • Casual dress
  • Company pension
  • Employee discount
  • Free parking
  • On-site parking
Schedule:
  • Monday to Friday



Education:
  • GCSE or equivalent (preferred)

Experience:
  • Retail sales: 1 year (preferred)
  • Customer service: 1 year (preferred)

Licence/Certification:
  • Driving Licence (preferred)


Work Location: In ID: SSAPR2024
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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What does a Sales Support Specialist do?

Sales Support Specialists provide specific information about the company’s products, materials or services. They’re the direct link between a company and its previous and new customers. They provide troubleshooting information, analyse and report customers’ needs and information, check customer accounts and issue billing details. They answer customer sales queries over the telephone, via web chat and sometimes face-to-face.

Sales Support Specialist skills and qualifications

A successful Sales Support Specialist candidate will have various prerequisite skills and qualifications that typically include:

  • Customer service skills for pleasant and productive customer interactions
  • Written and verbal communication skills for clear interactions with customers and Sales Support Supervisor
  • Computer literacy, including confident use of customer relationship management software, Salesforce and Microsoft Office applications
  • Data entry skills for accurately updating customer records
  • Organisation skills for managing different customer cases simultaneously
  • Conflict resolution skills for dealing with challenging customer cases
  • In-depth knowledge of sales process and business products
  • Fluency in other languages

Sales Support Specialist experience requirements

Businesses usually prefer candidates with several years of experience in sales support and customer service. Experience in the same industry is also advantageous for example, IT businesses may prefer candidates who have worked in the IT sector before, even if if it was not in a sales support role. However, Sales Support Specialists can succeed without any of this experience.

Sales Support Specialist education and training requirements

The educational requirements for Sales Support Specialists depend on the role. Some businesses hire Sales Support Specialists without a degree, especially if they have relevant experience. Other businesses require at least a bachelor’s degree. This requirement is most common in technical industries, such as pharmaceuticals and technology. Industry-relevant degrees are preferred. Sales Support Specialists receive on-the-job training. This training teaches them about the business’ sales support procedures and products, and especially benefits entry-level Sales Support Specialists.

Sales Support Specialist salary expectations

While there isn’t specific salary information for Sales Support Specialists on Indeed Salaries, the average salary of a Sales Specialist is £32,873 per year . A Sales Support Specialist’s experience, education, industry and location will all impact their salary.

Job description samples for similar positions

Several sales roles use the same skills Sales Support Specialists require. If this job description sample wasn’t exactly what you were looking for, consider these related professions:

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Sales Support Specialist job description FAQs

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